Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Intone Networks Inc., is seeking the following. Apply via Dice today!
Title – ServiceNow HelpDesk/Jr Network Specialist
Duration – 12 months
Location – Austin TX ‘
ServiceNow Expert Help Desk Support. The person is expected to be a part of helpdesk environment.
Work location is Sam Houston building by the Capitol, Austin.
CLIENT WANTS a “ServiceNow expert” who also knows networking at above basic level, but not necessarily super advanced.
In this role, there will not be any real hands-on networking, ..more like running ServiceNow reports and troubleshooting network circuit outages and escalating to the Network team etc…The person is expected to be a part of helpdesk environment. A junior Network specialist can fit this role if he/she has expert knowledge of ServiceNow Help Desk operation/administration and is willing to work as part of help Desk support team.
MUST be able to handle and coordinate tickets (using ServiceNow system), run ServiceNow reports, and assist as a Network Specialist on network failures/upgrades requests. The candidate should have good knowledge and experience to first fix some network failures (ports, routers, switches, firewalls etc) himself/herself and if unable to fix it, should be able to quickly escalate to next level of support such as level 2 or 3 to get the problem resolved and close tickets.
Notes : Candidate should have solid understanding with DNS, DHCP and TCP/IP & be able to debug network and circuits.
IPCONFIG/ALL,
IPCONFIG/Release
IPCONFIG/Renew
The person is expected to be a part of helpdesk environment
This would be a good role for a twenty something out there studying for their CCNP.
Location is Sam Houston building by the Capitol
Deep
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