Senior ServiceNow Technical Consultant(Only w2)

Senior ServiceNow Technical Consultant(Only w2)

Location : Austin TX(Hybrid 3 days to office)

Minimum 12+ Years of Experience Required.

Only USC

Position Overview:

We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.

Key Responsibilities:

Solution Design & Architecture
• Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting
• Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations
• Lead Employee Center migration strategy, including catalog restructuring and persona-based experiences
• Design Workspace configurations for various operational teams
• Develop Platform Analytics dashboard and reporting architecture

Implementation & Configuration
• Configure Service Mapping, CMDB relationships, and CI discovery
• Restore and optimize OOTB Change Management models and workflows
• Implement Employee Center with Virtual Agent readiness
• Configure Workspaces and modern dashboard experiences
• Implement Problem Management and Major Incident Management processes
• Build Platform Analytics dashboards and operational reports

Client Advisory & Enablement
• Lead stakeholder discovery and solution workshops
• Recommend ITSM process improvements and platform best practices
• Guide CMDB health and data quality initiatives
• Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom
• Deliver training and knowledge transfer sessions

Documentation & Knowledge Transfer
• Create solution design and configuration documentation
• Document as-built configurations and operational runbooks
• Conduct administrator and support team enablement sessions

Required Qualifications

ServiceNow Expertise
• 5+ years of hands-on ServiceNow implementation experience
• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required
• Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog
• Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics

Technical Skills
• Strong understanding of ServiceNow OOTB workflows and data models
• Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
• Proficiency in JavaScript and CMDB CI relationship modeling
• Experience with SLA configuration and reporting

Consulting Skills
• Strong client-facing communication and workshop facilitation skills
• Ability to balance OOTB capabilities with custom business needs
• Experience leading complex multi-workstream ITSM initiatives
• Ability to work independently and drive delivery

Preferred Qualifications
• CIS in Discovery or Service Mapping
• Experience with Virtual Agent, Now Assist, or AI/ML capabilities
• Familiarity with ITOM, AIOps, and predictive intelligence
• Experience in financial services or credit union environments
• Exposure to monitoring integrations (Logic Monitor, SolarWinds, Pingdom)

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Talent Acquisition

Astir IT Solutions, Inc – An E-Verified Company

Email:harishj@astirit.com

Direct : 7326946000*788

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080

www.astirit.com