QA Analyst ServiceNow Testing

QA Analyst ServiceNow Testing Contract: 6 months

Location: Austin, Texas (Hybrid) **MUST BE LOCAL TO AUSTIN AREA FOR CONSIDERATION**

We are seeking a detail-oriented QA Analyst to support manual testing efforts within enterprise ServiceNow environments. This role will focus on ensuring high-quality software delivery by executing test cases, validating functionality, and supporting Agile development teams in a structured QA environment. The ideal candidate has strong analytical skills, experience with ServiceNow testing, and familiarity with enterprise SDLC and QA processes.

Qualifications

• 4+ years of manual testing experience in ServiceNow
• Strong experience in test case creation and execution within a formal QA framework
• Solid understanding of Agile/Scrum SDLC processes
• Strong analytical, documentation, and communication skills
• Working knowledge of API and integration testing
• Proficiency using Jira for defect tracking and Agile work management
• Experience supporting Texas state agency systems preferred
• Familiarity with enterprise QA standards and SDLC processes

Preferred Qualifications

• Experience testing ServiceNow SPM (Strategic Portfolio Management) module
• Experience testing additional ServiceNow modules (ITSM, CMDB, HRSD)
• Experience with general government compliance, audits, or release readiness processes
• UAT coordination experience in government or regulated environments

Duties

• Perform manual testing of ServiceNow applications to validate functionality and business requirements
• Create, document, and execute detailed test cases and test scripts
• Identify, document, and track defects using Jira
• Perform API and integration testing where applicable
• Participate in Agile/Scrum ceremonies and support sprint testing activities
• Validate system changes against acceptance criteria and business requirements
• Support UAT coordination and end-user testing activities
• Ensure adherence to enterprise QA standards, SDLC processes, and release guidelines
• Collaborate with developers, business analysts, and stakeholders to ensure quality delivery

Genius Road, LLC is proud to be a Certified Women s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.