ServiceNow Architect(ITOM)

Experience : 10+ yrs

Location – Chennai, Hyderabad, Bangalore

Work Mode – Hybrid

Shift – 2:00 PM to 11 PM

Responsibilities

Design and maintain CMDB architecture, including CI classes, relationships, and data models aligned with CMDB best practices and CMDB Health KPIs.

Configure and optimize ServiceNow Discovery schedules, credentials, and probes/sensors to ensure accurate and complete CI population.

Integrate CMDB with external data sources using Import Sets, Transform Maps, and APIs.

Implement CMDB Data Certification, Reconciliation, and Data Governance processes.

Conduct service identification workshops with application owners and infrastructure teams to determine business services and dependencies.

Configure Service Mapping patterns, traffic-based discovery, and top-down mapping to create accurate Application Services.

Develop and maintain custom patterns for complex applications where out-of-the-box patterns are insufficient.

Ensure service maps are kept up-to-date and linked to the CMDB for accurate impact analysis and change management.

Customize ServiceNow modules using Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer.

Develop integrations for automated CI updates from monitoring tools, asset systems, and cloud platforms.

Maintain Discovery and Service Mapping MID Servers and troubleshoot connectivity issues.

Apply ServiceNow security best practices, including ACLs for CI and Service Mapping data.

Governance & Best Practices

Work with the Platform Governance team to align CMDB and Service Mapping with enterprise architecture standards.

Define and enforce naming conventions, CI class structures, and relationship types.

Conduct CMDB Health assessments and recommend remediation strategies.

Provide training and documentation for CMDB and Service Mapping processes to operations teams.

Technical Skills required:

Strong hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping.

Proficiency in JavaScript and ServiceNow Server-side/Client-side scripting.

Knowledge of network protocols (TCP/IP, SNMP, WMI, SSH, HTTP, HTTPS) for Discovery.

Understanding of application architectures (web servers, app servers, databases, APIs).

Experience with ServiceNow MID Server configuration and troubleshooting.

Pay: ₹1,200,000.00 – ₹1,500,000.00 per year

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai)