Director of ServiceNow Solutions Delivery

Location: HyderabadThis role will lead a strategic portfolio across IT and Integrated Security & Controls (ISC), shaping the evolution of our ServiceNow ecosystem through strong governance, AI-native innovation, improved user experiences, and expansion into new enterprise workflow capabilities.This role requires a combination of deep ServiceNow technical and functional breadth, large-scale solutions delivery leadership, operating model optimization, and a product-oriented growth mindset.Major AccountabilitiesSolutions Delivery LeadershipLead strategy, roadmap execution, and delivery across a portfolio including:ITSM, ITOM, APM/EASecOps-VR, BCM, IRMEnterprise Service Catalog solutionsResponsibilities include:Drive delivery outcomes, value realization, and portfolio performanceLead prioritization, execution, and cross-functional alignmentOperate solutions as products with focus on scalability and adoptionTechnical and Solution LeadershipProvide technical and functional leadership across the ServiceNow portfolioGuide solution decisions leveraging strong platform understandingPartner closely with engineering, architecture, and operations to ensure scalable, robust outcomesPortfolio Expansion and InnovationIdentify and scale opportunities to expand ServiceNow into new business capabilitiesDevelop business cases and roadmaps for capability growthDrive AI-enabled innovation to improve productivity, velocity, quality, and standardizationAdvance operating model performance through optimization of existing delivery mechanismsUser Experience and PartnershipImprove workflow usability and adoption across ServiceNow personasPartner across business and technology stakeholders to drive innovation and value realizationMinimum Requirements12+ years in enterprise technology or digital workflow leadership7+ years leading large-scale and complex ServiceNow solution deliveryDeep technical depth and breadth across multiple ServiceNow domainsExperience leading complex delivery portfoliosExperience expanding platform capabilities and driving new solution adoptionExperience using AI or automation to improve delivery performanceStrong executive stakeholder management and cross-functional leadership skillsServiceNow COE leadership experienceAI-enabled workflow and AI-assisted SDLC experienceServiceNow certifications a plusWhy Novartis?Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!Learn more here:https://www.novartis.com/about/strategy/people-and-cultureCommitment to Diversity and Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:https://talentnetwork.novartis.com/network