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Role: Sr. ServiceNow (SNOW) Developer/Admin
Location: Houston Texas – Onsite
Title
Sr. ServiceNow (SNOW) Developer/Admin
Role
Sr. ServiceNow Developer / Admin with a strong focus on integrating ServiceNow with AI Agents and Agentic workflows
Project Team
Platform Enhancements, AI Automation & Agentic Integration
Work Location
Downtown, Houston Texas
In-Office Requirement
No Remote-No Exceptions. Must start onsite from Day 1 and provide written confirmation for the same)
Manager Notes
Specifically need someone with experience integrating ServiceNow with Agents and Agentic flows. Whether it’s Now Assist, Command Line, or MCP Server/API’s. We would like to understand the options with cost, performance, and maintainability in mind.
Responsibilities
Platform Development & Administration:
• Design, develop, configure, and enhance ServiceNow workflows, forms, business rules, UI policies, client scripts, catalog items, and platform customizations
• Lead development and administration across ITSM, CMDB, Change, Incident, Problem, Request Management, and Service Catalog modules
• Perform unit testing and support SIT/UAT cycles, defect resolution, release validation, and post-deployment stabilization
• Support platform administration including ACL management, update sets, instance upgrades, user/group administration, and environment management
Integrations & Agentic Flows:
• Develop and support integrations between ServiceNow and enterprise applications, monitoring platforms, middleware, cloud platforms, APIs, and third-party tools
• Lead agentic integration design — connecting ServiceNow to AI Agent frameworks via Now Assist, CLI tooling, MCP Servers, and APIs
• Evaluate and recommend integration approaches with clear tradeoff analysis across cost, performance, and maintainability
• Support AIOps and event management initiatives through observability integrations for automated incident correlation and remediation
AI & Intelligent Automation:
• Support AI-driven workflow automation initiatives including Predictive Intelligence, Virtual Agent, and workflow recommendations
• Implement and test agentic workflow patterns that allow AI agents to read from, write to, and trigger actions within ServiceNow
• Assist in establishing governance and guardrails for AI-generated actions within ServiceNow workflows
Delivery & Collaboration:
• Participate in Agile/hybrid delivery — sprint planning, backlog refinement, estimation, release coordination, and deployment activities
• Conduct code reviews and implement technical improvements for performance, maintainability, and scalability
• Develop and maintain technical documentation including SOPs, configuration guides, integration specs, and operational runbooks
• Mentor junior developers and support knowledge transfer across the team
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