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Role Overview
The Quality Engineer (Manager) is responsible for leading testing activities within ServiceNow implementations, ensuring high-quality delivery across projects. This role oversees test strategy, manages testing teams, and ensures alignment with business requirements and quality standards.
Key Responsibilities
Test Strategy & Delivery
• Define and manage end-to-end testing strategies, plans, and execution.
• Oversee all testing phases including functional, integration, and user acceptance testing.
• Review and approve test plans, test cases, and test reports.
• Monitor testing progress, defects, and quality metrics throughout delivery.
Leadership & Governance
• Lead and mentor a team of quality engineers and testers.
• Ensure adherence to testing standards, methodologies, and governance practices.
• Identify risks and issues, and drive resolution across stakeholders.
• Provide regular updates on testing status and quality outcomes.
Stakeholder Collaboration
• Work closely with business and technical teams to define testing objectives.
• Translate technical requirements into test strategies aligned with business needs.
• Support continuous improvement of QA processes and methodologies.
Qualifications
Required
• Experience leading ServiceNow testing initiatives and managing QA teams.
• Strong knowledge of software testing lifecycle, methodologies, and defect management.
• Experience in developing test strategies, plans, and reports.
• Strong analytical, problem-solving, and communication skills.
• SQL knowledge and functional testing expertise.
Preferred
• Familiarity with ServiceNow certifications and testing frameworks.
• Experience in enterprise-level testing environments.
Key Competencies
• Test management and strategy
• Leadership and team development
• Stakeholder communication
• Risk and defect management
• Continuous improvement mindset
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