ServiceNow Platform Specialist

Position: ServiceNow Platform Specialist

Location: 10/F Net Park, 5th Avenue, Crescent Park West, Bonifacio Global City, Taguig 1634, Metro Manila

Work Setup: Hybrid

Work Schedule: Shifting

Client: LTI Mindtree (direct hire)

Salary: 115,000 (max)

Role Description

· Provides day-to-day technical administration and operational support for the ServiceNow platform across production and non-production environments

· Ensures platform stability, performance, and security while supporting users, resolving incidents, and enabling delivery teams

· Acts as the foundation keeper of the platform, managing core configurations, upgrades, and access controls

· Provides front-line technical support and assistance to users of the ServiceNow platform, ensuring prompt issue resolution and high-quality user experience

· Acts as a liaison between end users and technical teams, helping to resolve incidents, answer queries, and maintain platform stability

· Contributes to platform health through proactive monitoring, configuration support, and user education

Role/Responsibilities:

• Provide guidance and training to users on system functionality, navigation, and best practices

• Escalate complex issues appropriately while documenting resolution steps and root cause analysis

• Assist in system configuration, form updates, workflow adjustments, and administrative tasks

• Monitor system performance and proactively identify potential platform or integration issues

• Maintain support documentation and contribute to knowledge base articles for common issues

• Collaborate with development and admin teams to validate and test fixes and enhancements before deployment

· Maintain the overall health, stability, and usability of the ServiceNow platform by performing daily system administration and maintenance

· Manage user accounts, roles, groups, and access control lists (ACLs) to enforce security and governance policies

· Plan and execute platform upgrades, patches, and cloning activities in coordination with platform architects and development teams

· Support developers by providing configuration assistance and maintaining sandbox environments

· Perform routine platform configurations such as table creation, form layout, UI policies, notifications, and catalog item updates

· Work closely with architects and platform owners to ensure alignment with platform design standards and best practices

· Drive and implement fixes to instance health scan finding (performance, manageability, usability, scalability, upgradability, and security)

· Maintains the stability and usability of the platform across production and nonproduction environments

· Perform POC and implement platform versioning inclusive core platform, plug-ins, store apps, widgets, etc. including execution of instance patching, cloning etc

· Manage Release Management process – Change assessment, CAB approval, deployment during weekends, review etc.

· ServiceNow platform communication management focusing on planned events (changes, new capability release, new project release, etc.) and unplanned events (priority incidents, patching, etc.)

· Maintenance of Activity/Event Calendar

· Develop clear and concise technical/process documentation

· Strong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions

Technical and Industry Experience:

• Industry and project experience of 5+ years with ServiceNow

• At least 3+ years’ experience in managing and implementing the ServiceNow Platform

· Must have Hands-on experience with ServiceNow platform administration and core system functionality

· Strong knowledge of user and group management, ACLs, and instance security

· Strong expertise in automation tools such as Flow Designer, Scheduled Jobs, and scripting

• Expertise in ServiceNow Coding (java script, business rules, client scripts, UI Policies etc)

• Experience on REST/SOAP based integrations and MID Server architecture

· Experience on ServiceNow CMDB

• Experience with monitoring tools, ITSM, CMDB, Event Management, Performance Analytics, application development and ATF are beneficial Experience on ServiceNow ITSM in ServiceNow

· Familiarity with platform performance monitoring, log analysis, and troubleshooting tools

· Experience with platform upgrade planning, execution, and post-upgrade testing

• Certifications Preferred:

• ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

Now Assist

ITIL v3/4 Foundation

Pay: Up to Php115,000.00 per month

Benefits:

• Additional leave

• Company Christmas gift

• Company events

• Employee stock ownership plan

• Free parking

• Gym membership

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Pay raise

• Promotion to permanent employee

• Work from home

Experience:

• ServiceNow: 5 years (Required)

• in managing and implementing the ServiceNow Platform: 3 years (Required)

• Flow Designer, Scheduled Jobs, and scripting: 3 years (Required)

• ServiceNow CMDB: 3 years (Required)

Work Location: In person