Website Unisys
Hello,
W2 Preferred
Position: ServiceNow Developer
Location: Rockville MD Hybrid
Must have’s: ServiceNow in particular GRC aka IRM module + willing to learn/do testing
Bonus: Automated Testing Framework (ATF), end-to-end implementation of ServiceNow GRC apps, SaaS (NAVEX, Regology, Icertis, or iManage)
What You’ll Do
Strategic Development & Design
• Partner with Product Management to refine requirements and ensure clarity before development
• Transform complex business requirements into robust technical specifications for software components and applications
• Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades
Platform Configuration & Development
• Configure and customize ServiceNow using best practices—balancing functionality with minimal complexity
• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements
• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync
• Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and iHub spokes
Analytics & Reporting
• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations
• Provide business partners with actionable insights into platform performance and usage
Quality Assurance & Maintenance
• Conduct comprehensive testing including peer reviews and regression testing
• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability
• Participate in testing platform upgrades and patches to ensure business continuity
• Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance
• Manage change activities within CLIENT’s JIRA instance, including risk evaluation and approvals
• Orchestrate migrations between instances using update sets or application repository functionality
Support & Continuous Improvement
• Create and maintain documentation for system processes, configurations, and troubleshooting procedures
• Provide training to end-users and stakeholders
• Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis. Coordinate with ServiceNow support when needed
• Proactively identify and implement process improvements and optimizations
• Adapt quickly and positively to changing priorities in an evolving environment
What You’ll Bring
Required Qualifications
• 8+ years of professional work experience
• At least 3 years of hands-on ServiceNow development experience
• Proven experience with IRM/GRC ServiceNow applications
• Demonstrated success designing, developing, and deploying large-scale projects end-to-end
• Practical experience following iterative and agile SDLC practices
• Hands-on experience implementing ServiceNow integrations with other applications/platforms
• Willingness to learn other SaaS products
Preferred Qualifications
• Completed at least 2 end-to-end implementations of ServiceNow GRC applications
• Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage
#LI-CGTS
#TS-2586
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