ServiceNow Developer / Architect

Location: Columbus, OH (Onsite 4 days/week)

Employment Type: Full-Time | Contract (W-2 or 1099)

Work Authorization: U.S. Citizen or Green Card Holder Required

Position Overview

We are seeking an experienced ServiceNow Developer / Architect to lead the design, development, and implementation of enterprise ServiceNow solutions. This role is responsible for defining platform architecture, establishing development standards, and delivering scalable, secure, and high-performing ServiceNow capabilities that support business and operational objectives.

The ideal candidate will have deep expertise across the ServiceNow platform and experience leading enterprise implementations, integrations, and platform modernization initiatives.

Key Responsibilities
• Define and maintain the overall ServiceNow platform architecture aligned with business goals and industry best practices
• Design, develop, and implement custom ServiceNow applications, workflows, integrations, and platform enhancements
• Lead development efforts using Business Rules, Script Includes, Client Scripts, UI Actions, Flow Designer, and automation solutions
• Design and implement integrations using IntegrationHub, MID Servers, REST APIs, SOAP APIs, and third-party systems
• Establish development standards, governance practices, and technical design guidelines
• Conduct code reviews and provide technical leadership and mentorship to development teams
• Collaborate with business stakeholders to translate requirements into scalable technical solutions
• Support platform security, access controls, compliance, and governance initiatives
• Provide expertise across CMDB, ITSM, ITOM, Discovery, Service Mapping, and related ServiceNow modules
• Troubleshoot complex platform issues and optimize system performance
• Develop and maintain architecture diagrams, technical documentation, and implementation plans
• Communicate technical concepts and architectural recommendations to both technical and non-technical stakeholders

Required Qualifications
• U.S. Citizen or Green Card Holder
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
• 8+ years of overall IT experience
• 5+ years of hands-on ServiceNow architecture and development experience
• Expert-level knowledge of ServiceNow platform administration, architecture, and development
• Strong proficiency in JavaScript, Glide API, HTML/CSS, Service Portal, Studio, and UI Builder
• Experience designing and implementing integrations using IntegrationHub, REST APIs, SOAP APIs, and MID Servers
• Strong understanding of CMDB, ITSM, ITOM, Discovery, and Service Mapping
• Experience working in highly regulated, secure, or government environments
• Experience with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or ServiceNow Agile Development
• Excellent communication and stakeholder management skills
• Ability to work onsite in Columbus, Ohio, four days per week

Required Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM

Preferred Qualifications
• Experience supporting state, local, or federal government organizations
• Experience working in FedRAMP or similarly regulated cloud environments
• ITIL v4 Foundation Certification
• Experience leading enterprise-scale ServiceNow implementations and modernization initiatives
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
• Security+ or comparable cybersecurity certification

Benefits (W-2 Employees)
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Parental Leave
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Professional Development Assistance
• Tuition Reimbursement
• Referral Program
• Retirement Plan