ServiceNow Business Analyst :: Independent Visas Only ::W2 Position :: Onsite

Job Title: ServiceNow Business Analyst –Independent Visas Only

Location: Columbus, OH (Onsite 5 days/week)

Role Overview: We are looking for a ServiceNow Business Analyst to join our delivery

team in Columbus. In this role, you will be responsible for bridging the gap between

complex public sector business needs and technical ServiceNow solutions. You will

work closely with stakeholders to elicit requirements, document process flows, and

ensure that the platform delivers measurable value to the organization.

The ideal candidate has a deep understanding of ServiceNow capabilities and can

translate “government-speak” into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.

Key Responsibilities:

· Requirement Elicitation: Lead discovery workshops and interviews with

stakeholders to identify business pain points and define functional requirements

for various ServiceNow modules (ITSM, ITOM, HRSD, etc.).

· Process Mapping: Design and document “As-Is” and “To-Be” business

processes using industry-standard modeling techniques, ensuring alignment with

ServiceNow best practices and CSDM standards.

· Story Authoring: Create high-quality User Stories with clear Acceptance Criteria

in an Agile/Scrum environment. Manage and prioritize the product backlog in

collaboration with the Engagement Lead.

· Stakeholder Management: Manage expectations of diverse stakeholder groups,

providing regular updates on project progress and demonstrating platform

functionality through “show-and-tell” sessions.

· UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including the

creation of test scripts, coordination of testing windows with client participants,

and management of defect reporting.

· Operational Readiness: Support Organizational Change Management (OCM)

by creating training materials, user guides, and communication plans to ensure

high platform adoption rates.

· Compliance Alignment: Ensure all documented requirements and process

designs respect the security constraints of a FedRAMP environment.

Required Qualifications:

· Experience: 5+ years as a Business Analyst, with at least 3 years specifically

focused on the ServiceNow platform.

· Methodology: Strong experience working in Agile/Scrum environments and

using tools like Azure DevOps, Jira, or ServiceNow Agile Development.

· Public Sector Context: Experience working with state, local, or federal

government entities is highly preferred.

· Communication: Exceptional verbal and written communication skills, with the

ability to explain technical concepts to non-technical business owners.

Certifications (Preferred):

· ServiceNow Certified System Administrator (CSA)

· ITIL v4 Foundations

· PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business
• Analysis Professional)