ServiceNow Business Analyst

Lumen Solutions Group Inc.

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation.

Role: Business Analyst

Location: Reston, VA (Onsite 1–2 days/week)

Type: Contract-to-Hire

Interview: 2round (1st virtual, 2nd F2F)

Job Description:

The Business Analyst is responsible for analyzing business needs, defining functional/technical requirements, creating workflows, and supporting Agile teams in delivering new features and systems enhancements.

Requirements:
• 3–5 years of Business Analyst experience.
• Agile experience required.
• Strong workflow and user story creation skills.
• Ability to translate API details into requirements.
• ServiceNow (CSM/ITSM/CRM) experience.

Responsibilities:
• Gather and document requirements for features and enhancements.
• Create workflows, process diagrams, and acceptance criteria.
• Translate API functionality into user stories.
• Collaborate with product owners, developers, and testers.
• Participate in Agile ceremonies and PI Planning.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

To apply for this job please visit www.linkedin.com.