Incident Management Cloud Engineer

• **Must be open to working some 2nd shift, rotating schedule***
• **Position is bonus eligible***

Prestigious Financial Institution is currently seeking an Incident Management Cloud Engineer with ServiceNow Incident Management experience. Candidate will have experience in cloud engineering, container orchestration and a strong background in providing Level 2 technical support and managing enterprise service management platforms like ServiceNow.

Responsibilities:
• Cloud Engineering: Support and manage applications and services in a hybrid- cloud environment such as AWS. Ensure optimal performance, cost-efficiency, and security.
• Container Orchestration: Support Kubernetes clusters for containerized application deployment, scaling, and management.
• ServiceNow Integration: Configure and integrate DevOps tools and processes with the ServiceNow platform to automate incident management and support other IT service workflows.
• Technical Support: Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance.
• Collaboration: Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements.
• Monitoring & Optimization: Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues.

Qualifications:.
• Hands-on experience with ServiceNow, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in a fast-paced, enterprise environment.
• Excellent problem-solving, analytical, and communication skills.
• Minimum of 5 years of experience in DevOps, Software Engineering, or similar role.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in DevOps, Software Engineering, or similar role.

Technical Skills:
• Demonstrable expertise in Cloud Engineering on at least one major platform (AWS, Azure, or Google Cloud Platform).
• Proven experience with containerization and orchestration technologies, specifically Kubernetes.
• Hands-on experience with ServiceNow, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in a fast-paced, enterprise environment.
• Excellent problem-solving, analytical, and communication skills.