ServiceNow ITSM Tech Lead

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Job Title: ServiceNow ITSM Tech Lead

Location: Cincinnati, OH (Onsite)

Duration: Long term contract

Job Description:

• Senior ServiceNow Tech Lead to lead the design, development, and deployment of sophisticated ITSM solutions.
• This role demands deep ServiceNow ITSM expertise and is pivotal in advancing enterprise IT service delivery through innovation and efficiency.

Role :

• Senior ServiceNow Technical Lead (ITSM & Release Automation)
• Focus Areas: ITSM and CMDB, Basic knowledge on ATF & DPR
• Experience Level: 10-15 years of ServiceNow development
• Key Mandate: Elevate IT service delivery by automating release readiness, enforcing compliance, and reducing manual effort through AI Agent, Now Assist and “shift-left” quality practices.

Mandatory Skills : ITSM, Development, Technical Team Lead, Administration, Scripting, CMDB, Automation Test Framework, Digital Product release

Desired Skills : Servicenow ITSM, Lead Developer, Servicenow Lead, Javascript, CMDB Integrations, Servicenow Development, Servicenow CMDB, ATF,DPR

Skills To Be Evaluated On : ITSM Development, Technical Team Lead, Administration, Scripting, CMDB, Automation Test Framework, Digital Product release

ITSM & Platform Development

• Configure and enhance ServiceNow ITSM modules (Incident, Change, Problem, Request, Knowledge).
• Develop advanced platform solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Script Includes.
• Maintain CMDB health and ensure alignment with CSDM standards.

Technical Leadership & Collaboration

• Lead technical design and architecture discussions.
• Review and mentor junior developers, enforcing best practices and scalability.
• Partner with stakeholders to translate business requirements into technical specifications.
• Required Skills & Qualifications
• Core ServiceNow Expertise: Advanced JavaScript, Glide API, Service Portal (HTML, CSS, AngularJS).

Integrations: REST/SOAP APIs, IntegrationHub, MID Servers.

Methodologies: Agile/Scrum development; strong ITIL knowledge (Change & Release Management).

Thanks & Regards

Saravanan

DMinds Solutions Inc.