Website Libsys, Inc.
Sr. ServiceNow (SNOW) Developer/Admin {with GenAI/AgenticAI} – Onsite (Houston, TX)
10 15+ years of overall IT experience with strong ServiceNow development and administration expertise.
5+ years of hands-on experience designing ServiceNow workflows, integrations, and platform customizations.
Must be able to assess and implement integration patterns between ServiceNow and AI Agents using one or more of the following approaches:
• Now Assist (ServiceNow native AI capabilities)
• Command Line / CLI-based orchestration
• MCP (Model Context Protocol) Servers
• REST / GraphQL APIs and event-driven triggers
Must be able to evaluate options across three key dimensions and present structured recommendations:
• Cost licensing, infrastructure, and operational overhead
• Performance latency, throughput, reliability under load
• Maintainability upgrade path, supportability, and long-term ownership.
Design and prototype agentic workflow patterns that extend ServiceNow’s automation reach into broader AI ecosystems
Collaborate with Data & AI, Platform, and Enterprise Architecture teams to align integration patterns with organizational AI strategy.
Document integration architecture, decision rationale, configuration guides, and operational runbooks for each evaluated approach.
Strong hands-on experience with JavaScript, REST/SOAP APIs, Flow Designer, Integration Hub, business rules, client scripts, and update set management.
Experience with ServiceNow modules: ITSM, CMDB, Incident, Change, Problem, Request Management, Service Catalog.
To apply for this job please visit www.dice.com.