ServiceNow Trainer

Website TEKsystems


As ServiceNow Trainer is responsible for planning, developing and delivering training programs for technical products or solutions. Duties may include analyzing training needs and developing programs to address them; evaluating third party training providers; developing training guides, training materials, course content and methodology; and managing delivery of training across multiple formats. May also evaluate efficacy of training and application of knowledge, provide train-the-trainer programs and qualify trainers for content delivery.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment.

Primary Responsibilities

• Works to achieve key project/program objectives and deliverables.

• Responsible for understanding entire projects or processes spanning multiple technical areas.

• Communicates with internal team members across multiple areas and client team members.

• Effectively communicates with the customer and external parties external.

• Develops training material to include but not limited to training videos, user guides, cheat sheets, etc.

• Actively engages with the project team to know and understand the work being developed throughout each sprint

• Participates in scrum team ceremonies

• Leads train-the-trainer sessions among the Government community

• Prepare training presentations on a consistent basis

• Assists the team developing and establishing training material for new team members

• Maintains and updates technical documentation within Atlassian’s Jira and Confluence tools

Basic Qualifications

• Must be legally eligible for employment in the US.

• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4 – 8 years of professional experience; or 2 -6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.

• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.

• Ability to multi-task and self-assign work in a fast-paced environment.

• Strong communication skills that enable proactive and effective collaboration with a virtual team, including

the ability to clearly articulate status and present to both customers and program leadership. Candidate

shall have the ability to develop and present management level briefings.

• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

• Previous experience creating and developing training material, training videos and facilitating training sessions.

Preferred Qualifications

• Experience with the ServiceNow application

• Experience or familiarity with Agile development

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.

• Experience with JIRA and Confluence.

• Understanding of ITIL foundation or ITIL certified.

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

• Experience working with large software systems including hardware integration and test.

• Experience working with multi-disciplinary technical development teams.

• Experience moving from a legacy application to a new application.


Servicenow, Itsm, Cmdb, Development, Javascript, Scripting, Change management

Top Skills Details:

Servicenow,Itsm,Cmdb,Development,Javascript,Scripting,Change management

Additional Skills & Qualifications:

Active security clearance or ability to obtain a security clearance “preference given to candidates who already have a clearance”. This candidate needs to have a high level of professionalism as they will be working on an Active Military Base.

Experience Level:

Expert Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.