ServiceNow Platform Administrator

Blu Omega is seeking a Senior ServiceNow Platform Administrator to serve as the hands-on owner of an enterprise-scale ServiceNow environment supporting mission-critical operations for a federal client. The successful candidate will have direct, hands-on responsibility for administering, securing, and modernizing a complex ServiceNow platform, and explain how solutions are designed, implemented, and maintained in production environments.

Location: Rockville, MD – Mandatory 1 day onsite per week (Wednesdays)

Clearance: Public Trust required

Role Overview

As the Senior ServiceNow Platform Administrator, you will act as the primary technical authority for ServiceNow administration. You will personally execute platform configuration, support enterprise ITSM operations, integrate security and endpoint solutions, and ensure system health, compliance, and reliability across multiple environments (dev/test/prod).

This role requires deep technical expertise, strong ownership mentality, and the ability to collaborate with stakeholders while maintaining high operational and security standards.

Key Responsibilities
• Serve as the hands-on platform owner for the ServiceNow environment, responsible for day-to-day Operations & Maintenance (O&M) of production systems.
• Ownership of enterprise production environments, including platform configuration, CMDB management at scale, Service Catalog development, business rules and scripting, reporting, system upgrades, and multi-environment (dev/test/prod) management.
• Manage platform-level services such as disaster recovery planning, upgrades, license management, digital certificates, encryption keys, and change control.
• Implement and maintain endpoint protection and security integrations, ensuring devices are secured, compliant, and aligned with organizational security policies.
• Monitor system performance, troubleshoot complex issues, and lead incident response efforts related to platform stability and security.
• Identify technical debt and modernization opportunities, leading initiatives to improve scalability, automation, and security posture.
• Partner with stakeholders to gather requirements, design enterprise-grade solutions, and implement new features or enhancements.
• Maintain a proactive approach to system health, security compliance, and operational excellence.

Required Qualifications
• ServiceNow Certified System Administrator (CSA) – required.
• Bachelor’s degree in a related field.
• 4+ years of hands-on ServiceNow platform administration with direct ownership of enterprise production environments.
• Expertise in core platform areas: CMDB management/governance, Service Catalog, and advanced workflow development.
• Proven ability in writing Business Rules and scripting (JavaScript), and managing system upgrades across multi-environment (Dev/Test/Prod) stacks.
• Ability to clearly articulate how technical solutions were implemented, including the logic behind configuration decisions and trade-offs.
• Practical experience integrating or supporting endpoint security tools (e.g., CrowdStrike, Tanium, or Sentinel) within ServiceNow or broader ITSM frameworks.

Nice to Have
• Experience with SOAP Web Services, SAML, Active Directory, or LDAP integrations.
• ITIL v3 or ITIL 4 Foundation certification.
• Experience working in large, complex enterprise environments (federal, healthcare, financial services, or similar).
• Familiarity with government clients and clearance processes.
• Experience supporting security-focused or compliance-driven environments.

Salary Band:

$110,000- $130,000