Website DigiHelic Solutions Pvt. Ltd.
Job Title: ServiceNow Consultant – ITSM & Integrations
Location: Hyderabad
Experience Required: 4–6 years
Employment Type: Full-Time
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Job Summary:
We are seeking an experienced ServiceNow ITSM & Integrations Consultant to design, implement, and maintain ServiceNow solutions aligned with ITIL best practices. The ideal candidate will be proficient in configuring ITSM modules and integrating ServiceNow with third-party systems to enable seamless data exchange, workflow automation, and enterprise service delivery.
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Key Responsibilities:
⚙️ ITSM Configuration & Customization
• Implement, configure, and enhance core ITSM modules:
o Incident, Problem, Change, Request, Knowledge, Service Catalog
• Configure and customize forms, workflows, SLAs, email notifications, UI actions, and scripts to meet business requirements.
• Translate functional requirements into technical solutions that are scalable and maintainable.
• Collaborate with process owners and business users to align ServiceNow with ITIL and organizational processes.
Integrations
• Design and implement integrations with external systems using:
o REST/SOAP APIs, IntegrationHub, MID Server, JDBC, Email Inbound, etc.
• Build and manage custom integration scripts and flow connectors.
• Monitor and troubleshoot integration issues; ensure high availability and performance of integration layers.
• Implement secure integrations using OAuth2.0, Basic Auth, and Mutual TLS.
️ Development & Scripting
• Develop custom solutions using JavaScript, Glide API, Script Includes, Business Rules, and Client Scripts.
• Use Flow Designer, Workflow Editor, and Notifications to automate tasks and improve user experience.
• Ensure code quality, reusability, and alignment with ServiceNow best practices.
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Technical Skills Required:
• Proficient in ServiceNow development across ITSM and Integration modules.
• Experience with REST/SOAP APIs, IntegrationHub, and Spoke integrations.
• Strong understanding of GlideRecord, GlideAjax, GlideForm, and GlideSystem.
• Familiarity with Data Import/Export, Transform Maps, and Scheduled Jobs.
• Knowledge of version control tools (e.g., Git) and Agile/Scrum methodologies.
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