Servicenow Expert (Across Level / Location)

1. ServiceNow Core Platform Developer (App / Scripting / Flow)

Skills: ServiceNow Development, Flow Designer

Job Summary
ServiceNow Developer responsible for building custom applications, workflows, and platform automation using scripting and low-code capabilities.

Key Responsibilities
• Develop scoped applications and custom modules on ServiceNow platform
• Build workflows using Flow Designer and Workflow Editor
• Configure Business Rules, UI Policies, Client Scripts, Script Includes
• Work on Service Catalog and Request workflows
• Perform platform customization aligned with business requirements
• Support releases using Update Sets and DevOps practices [RE: Contra…rs for FIS | Outlook]

Required Skills
• Strong JavaScript and ServiceNow scripting experience
• Hands-on Flow Designer and Workflow automation
• Experience in ITSM module configuration
• Understanding of ServiceNow data model and platform architecture

2. ServiceNow Integration Developer

Skills: REST/SOAP, MID Server

Job Summary
Responsible for designing and implementing integrations between ServiceNow and external systems.

Key Responsibilities
• Build integrations using REST/SOAP APIs and IntegrationHub
• Configure MID Servers for on-prem connectivity
• Develop inbound/outbound integrations with enterprise tools
• Handle data transformation via Import Sets and Transform Maps
• Troubleshoot integration failures and optimize performance [HP – ITOM…equirement | Outlook]

Required Skills
• Strong REST/SOAP API development
• Experience with MID Server, probes, sensors
• IntegrationHub and Flow Designer exposure
• Knowledge of network protocols (SNMP, SSH, WMI)

3. ServiceNow ITSM Developer

Skills: Incident, Change, Problem

Job Summary
Develop and optimize IT Service Management processes on ServiceNow.

Key Responsibilities
• Configure Incident, Problem, Change, Request modules
• Build Service Catalog, workflows, approval flows
• Manage SLA tracking, reporting, and automation
• Ensure ITIL-aligned process implementation
• Customize forms, workflows, and notifications [Re: DLL Pr…w profiles | Outlook]

Required Skills
• Strong ITSM module experience
• ITIL process understanding
• Service Catalog and workflow customization
• Scripting expertise (Client + Server side)

4. ServiceNow ITOM Developer

Skills: Discovery, Service Mapping

Job Summary
Responsible for infrastructure visibility and service dependency mapping.

Key Responsibilities
• Configure Discovery and Service Mapping
• Maintain infrastructure topology and CI relationships
• Implement Event Management integration
• Optimize discovery patterns and troubleshooting
• Ensure real-time infrastructure visibility [HP – ITOM…equirement | Outlook]

Required Skills
• Discovery, Service Mapping expertise
• Knowledge of cloud + on-prem infra
• CMDB integration understanding
• MID Server configuration

5. ServiceNow CMDB Developer

Skills: CMDB, CSDM

Job Summary
Manage data model, CI lifecycle, and governance of CMDB.

Key Responsibilities
• Build and maintain CI relationships and data model
• Implement CSDM framework
• Ensure CMDB health (completeness, correctness)
• Data normalization and reconciliation
• Integrate CMDB with Discovery and ITSM [HP – ITOM…equirement | Outlook]

Required Skills
• Strong CMDB & CSDM knowledge
• Experience with CI classes & relationships
• CMDB governance and data quality

6. ServiceNow ITAM Developer

Skills: HAM / SAM

Job Summary
Manage asset lifecycle for hardware and software assets.

Key Responsibilities
• Implement SAM and HAM modules
• Track asset procurement, lifecycle, and compliance
• Integrate with Discovery and CMDB
• Provide license and audit reporting

Required Skills
• SAM/HAM module experience
• Asset lifecycle management
• Knowledge of licensing and compliance

7. ServiceNow CSM Developer

Skills: Case Management

Job Summary
Develop customer service workflows and support solutions.

Key Responsibilities
• Configure Case Management workflows
• Build customer portals and request flows
• Integrate CRM and external customer systems
• Automate service resolution processes

Required Skills
• CSM module experience
• Portal and workflow configuration
• API/integration exposure

8. ServiceNow HRSD Developer

Skills: Employee Service Delivery

Job Summary
Automate HR processes and employee workflows.

Key Responsibilities
• Configure HR case management
• Build onboarding/offboarding workflows
• Automate HR service delivery processes
• Maintain knowledge base and HR catalog

Required Skills
• HRSD module experience
• Workflow automation
• Data privacy & compliance awareness

9. ServiceNow GRC Developer

Skills: Risk & Compliance

Job Summary
Implement governance, risk, and compliance workflows.

Key Responsibilities
• Configure risk frameworks and audit workflows
• Implement policy and compliance modules
• Automate risk assessments and controls
• Provide dashboards and reporting

Required Skills
• GRC/IRM knowledge
• Risk management frameworks
• Reporting and dashboards

10. ServiceNow SecOps Developer

Skills: SIR / VR

Job Summary
Manage security incident and vulnerability response.

Key Responsibilities
• Implement Security Incident Response (SIR)
• Configure Vulnerability Response workflows
• Integrate security tools (SIEM, scanners)
• Automate remediation workflows [Re: DLL Pr…w profiles | Outlook]

Required Skills
• SecOps modules (SIR, VR)
• Security integrations
• Incident handling workflows

11. ServiceNow AI Developer

Skills: Now Assist, AI Control Tower

Job Summary
Develop AI-driven automation using ServiceNow GenAI capabilities.

Key Responsibilities
• Configure Now Assist for ITSM workflows
• Integrate LLM and AI-based automation
• Implement AI governance (AI Control Tower)
• Optimize user interactions and productivity [RE: Amadeu…equirement | Outlook]

Required Skills
• Now Assist / GenAI exposure
• AI governance understanding
• Integration with workflows

12. ServiceNow Analytics Developer

Skills: Performance Analytics

Key Responsibilities
• Build dashboards and KPIs
• Configure Performance Analytics
• Provide insights for platform optimization

13. ServiceNow Process Optimization Specialist

Skills: Process Mining

Key Responsibilities
• Analyze workflows and operational bottlenecks
• Drive process improvements
• Use process mining tools for insights

14. ServiceNow Business Analyst

Skills: Requirement Gathering

Aligned with FW: JD for ServiceNow BA

Key Responsibilities
• Gather and translate business requirements into solutions
• Work with stakeholders and developers
• Support UAT and delivery

15. ServiceNow Solution Architect

Skills: Architecture

Key Responsibilities
• Define end-to-end platform architecture
• Drive solution design across modules
• Ensure scalability, governance, and best practices

16. ServiceNow FSM Developer

Skills: Field Service Management (FSM)

Job Summary
ServiceNow FSM Developer responsible for implementing and optimizing field service operations, including workforce management, dispatching, and on-site service workflows.

Key Responsibilities
• Configure and implement ServiceNow FSM modules including Work Orders, Work Tasks, and Scheduling
• Design and optimize dispatching and workforce assignment using Dispatcher Workspace
• Build mobile-enabled workflows for field technicians
• Integrate FSM with ITSM, CMDB, and asset management modules
• Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
• Enable real-time tracking of field operations and service fulfillment
• Configure inventory, parts management, and logistics tracking
• Work with external integrations (ERP, asset systems, IoT devices)
• Support enhancements, troubleshooting, and platform optimization based on operational needs

Required Skills
• Strong experience in ServiceNow FSM module implementation
• Knowledge of Work Order Management and Scheduling/Dispatching
• Experience with mobile agent configuration for field technicians
• Integration experience using REST/SOAP APIs
• Understanding of asset/service lifecycle and field operations

Preferred Skills
• Exposure to IoT integrations and predictive maintenance use cases
• Knowledge of ITSM, CMDB, or ITOM integration with FSM
• ServiceNow certification (CSA / CAD / FSM preferred)

17. ServiceNow Source-to-Pay (S2P) Developer

Skills: Source-to-Pay (Procurement / Sourcing / Procurement Ops)

Job Summary

ServiceNow S2P Developer responsible for designing and implementing procurement workflows across sourcing, purchasing, vendor management, and payment lifecycle within the ServiceNow platform.

Key Responsibilities
• Configure and implement Source-to-Pay workflows including sourcing, procurement, purchasing, and invoicing
• Develop Procurement Service Management (PSM) or custom procurement applications on ServiceNow
• Build catalog-driven procurement workflows (requisition → approval → PO → fulfillment)
• Automate vendor onboarding, contract lifecycle, and supplier management processes
• Configure approval workflows, expense tracking, and procurement compliance checks
• Integrate ServiceNow with ERP systems (SAP, Oracle, Ariba, Coupa, etc.) for end-to-end S2P flow
• Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
• Generate procurement reports, dashboards, and spend analytics
• Ensure process compliance, audit readiness, and governance
• Support continuous improvement of procurement processes and platform optimization

Required Skills
• Strong experience in ServiceNow platform development (scripting + workflows)
• Exposure to Procurement / Source-to-Pay lifecycle
• Experience in Service Catalog and workflow automation
• Hands-on integration experience using REST/SOAP APIs
• Understanding of vendor management, PO lifecycle, and procurement compliance
• Good knowledge of Flow Designer, UI customization, and data models

Preferred Skills
• Experience with ServiceNow Procurement Service Management (PSM)
• Integration experience with ERP platforms (SAP/Ariba/Coupa/Oracle)
• Knowledge of finance/procurement processes (invoice, billing, reconciliation)
• Exposure to reporting tools and analytics dashboards
• ServiceNow certifications (CSA / CAD preferred)

18. ServiceNow Certified Master Architect (CMA)

Skills: Enterprise Architecture, Platform Strategy, Governance

Job Summary

ServiceNow Certified Master Architect (CMA) responsible for defining enterprise-wide ServiceNow architecture, driving platform strategy, and ensuring scalable, secure, and future-ready implementations across multiple business units.

Key Responsibilities
• Define and own end-to-end ServiceNow platform architecture across modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
• Drive enterprise-wide architecture standards, governance, and best practices
• Lead design reviews, solution validation, and architectural decision-making
• Align ServiceNow strategy with business transformation goals and digital initiatives
• Ensure scalability, performance, security, and compliance of platform implementations
• Mentor architects, developers, and technical teams across programs
• Define integration strategy with enterprise systems (ERP, CRM, cloud platforms)
• Drive platform roadmap, capability maturity, and innovation adoption (AI, automation)
• Engage with executive stakeholders and provide strategic advisory

Required Skills
• Certified ServiceNow Certified Master Architect (CMA)
• Deep expertise across multiple ServiceNow modules and platform capabilities
• Strong experience in enterprise architecture and large-scale implementations
• Expertise in integration architecture, data models, and platform governance
• Proven experience in leading multi-program or global ServiceNow engagements
• Strong stakeholder management and leadership skills

Preferred Skills
• Experience with GenAI / Now Assist / AIOps capabilities
• Exposure to cloud architecture (AWS/Azure)
• Strong experience in transformation programs and large accounts

19. ServiceNow Certified Technical Architect (CTA)

Skills: Technical Architecture, Solution Design, Platform Governance

Job Summary

ServiceNow Certified Technical Architect (CTA) responsible for designing and delivering scalable, high-quality ServiceNow solutions, ensuring adherence to platform best practices and technical governance.

Key Responsibilities
• Design end-to-end technical solutions across ServiceNow modules
• Translate business requirements into scalable architecture and technical design
• Lead technical design workshops and architecture reviews
• Define data models, integrations, workflows, and customization strategies
• Ensure adherence to ServiceNow best practices and platform standards
• Drive performance tuning, optimization, and system scalability
• Mentor developers and guide implementation teams
• Collaborate with business analysts, architects, and delivery teams
• Support governance, code quality, and release management

Required Skills
• Certified ServiceNow Certified Technical Architect (CTA)
• Strong expertise in ServiceNow platform architecture and development
• Hands-on experience in scripting, integrations, and workflow design
• Experience across multiple modules (ITSM, ITOM, CMDB, etc.)
• Strong understanding of platform data model, security, and performance
• Experience in large-scale implementations and client-facing roles

Preferred Skills
• Exposure to enterprise integrations (SAP, Oracle, cloud systems)
• Experience with DevOps, CI/CD, and platform lifecycle management
• Knowledge of AI/automation capabilities within ServiceNow