ServiceNow Change Manager

ServiceNow Change Manager (Remote)

A leading organisation are looking for a ServiceNow Change Manager to work on a major transformation programme.

As the ServiceNow Change Manager you are responsible for ensuring the business is prepared to adopt and operate effectively within the ServiceNow platform at go-live and beyond.

You will have experience translating ServiceNow delivery into clear operational impact, drive business readiness, and ensure process, role, and operational ownership is established across ITSM, CSM, Service Catalog, portals, workflows, automations, and integrations.

Working across IT, business functions, operational teams, and regional stakeholders, you will ensure users understand what is changing, what is expected from them, and how ServiceNow will support day-to-day operations.

Responsibilities
• Change and Impact Management
• Readiness and Adoption
• Training & Knowledge Enablement
• Stakeholder Engagement
• Communication (Own the operational communication approach aligned to ServiceNow programme delivery and approved governance)
• Communication (Ensure communication clearly explains operational changes, impacts, benefits, and expectations for end users)
• Governance and Ways of Working

Skills/Experience
• Strong hands-on organizational change management delivery experience on ServiceNow programmes
• Ability to translate complex ServiceNow design into clear operational and business impact
• Strong stakeholder engagement, facilitation, and communication skills
• Comfortable driving structure, governance, and operational readiness activities across multiple teams
• Proven experience in organizational change management within large-scale IT transformation or enterprise service management programmes
• Experience with enterprise-wide ServiceNow implementations including ITSM, CSM, Service Catalog, portals, workflows, and automation
• Experience working within international or multi-country operational environments

If you are a ServiceNow Change Manager looking to join a fast, exciting project, then send your CV to be considered for this role.