Senior ServiceNow Process Lead

Job#: 2078815

Job Description:

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Senior ServiceNow Process Lead with a background in high-level role focused on designing, implementing, and managing ServiceNow solutions for business processes and experience working with business stakeholders, technical teams, and external vendors to ensure successful project delivery and process optimization to place at our client, an industry leading technology company.

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version to Jordan at [email protected] . Please reference Senior ServiceNow Process Lead
• Please note that only qualified candidates will be contacted

Position: ServiceNow Test Engineer

Location: 2 days a week, Hybrid, Downtown Toronto, Ontario

Contract Duration: 6-month contract to hire

Salary Range: $150K-175K

Position Summary: This project will be in support of the process design and implementation for enterprise-wide ServiceNow upgrade and migration across a major payments organization

Day to Day Responsibilities/typical day look like:
• Business Process Analysis and Design : Analyze existing business processes, identify areas for improvement, and design new processes that leverage ServiceNows capabilities.
• ServiceNow Configuration and Customization: Configure and customize ServiceNow modules and applications to meet specific business needs, including IT Service Management (ITSM), IT Operations Management (ITOM), and Governance, Risk, and Compliance (GRC).
• Process Implementation and Support: Oversee the implementation of ServiceNow solutions, providing guidance and support to users and stakeholders throughout the process.
• Stakeholder Management : Collaborate with business stakeholders, IT teams, and external vendors to ensure alignment and successful project delivery.
• Technical Leadership : Provide technical leadership to ServiceNow development teams, mentoring and guiding junior staff.
• Troubleshooting and Problem Solving: Troubleshoot technical issues related to ServiceNow solutions and identify solutions.
• Documentation: Maintain technical documentation for ServiceNow implementations and processes.
• Training and Enablement: Develop and deliver training programs for end-users to effectively utilize ServiceNow solutions.
• Knowledge Management: Contribute to the development and maintenance of knowledge bases and documentation related to ServiceNow processes.

Requirements:
• Extensive ServiceNow Experience: Minimum of 5+ years of experience with ServiceNow, including experience in a technical lead role.
• ServiceNow Certifications: Preferred, including System Administrator, Developer, and/or other relevant certifications.
• ITIL Foundation Certification: Recommended.
• Strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Proficiency in scripting languages: JavaScript, HTML, CSS, XML, and REST/SOAP.
• Experience with Business Rules, Script Includes, UI Actions, and other ServiceNow scripting components.
• Ability to customize the ServiceNow user interface and Service Portal.
• Knowledgeable in integrations and migrations.
• Strong communication and interpersonal skills.
• Problem-solving and analytical skills.
• Leadership and mentoring skills

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.