NextGen | GTA: A Kelly Telecom Company
The client is looking for someone to support the rollout and ongoing administration of a new ticketing platform, ServiceNow (replacing/augmenting their current Remedy environment). The role is heavily focused on ITSM processes, with approximately 85% of the work centered around incident, problem, change, and service management functions.
Key requirements include:
• Strong ServiceNow experience, particularly within ITSM environments
• Experience supporting ticketing systems in call center or operational support environments
• Telecommunications industry experience is highly preferred
• Understanding of Samsung network products and technologies is a plus
• Familiarity with 5G network infrastructure is considered very important
• Ability to work cross-functionally with operations, support, and engineering teams
To apply for this job please visit www.linkedin.com.