Tech Tandem Inc
Must Required in Recent project- Property, Casualty, and accident & health insurance
Key Responsibilities
• Lead end-to-end ServiceNow implementations, including design, configuration, integration, testing, and deployment
• Act as the primary owner for ServiceNow delivery, ensuring timelines, quality, and business outcomes are met
• Provide hands-on expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Asset Management)
• Design and guide ServiceNow architecture, workflows, and integrations with enterprise systems
• Drive CMDB implementation, data governance, and accuracy improvements
• Work closely with business and IT stakeholders to translate requirements into scalable ServiceNow solutions
• Lead and mentor developers, administrators, and partner teams during implementation
• Ensure adherence to best practices in ServiceNow development, ITIL processes, and platform governance
• Support platform upgrades, enhancements, and continuous improvement initiatives
• Define and track implementation success metrics, KPIs, and adoption metrics
Required Qualifications
• Bachelor s degree in Computer Science, Information Systems, or equivalent experience
• Strong hands-on experience in ServiceNow implementation and configuration
• Proven experience leading ServiceNow ITSM implementation projects in enterprise environments
• Deep expertise in:
• ServiceNow ITSM modules
• CMDB design and implementation
• Workflow configuration, scripting, and integrations
• Strong understanding of ITIL framework and service management processes
• Experience managing implementation teams and vendor partners
• Excellent stakeholder management and communication skills
Preferred Qualifications
• ITIL v4 certification.
• ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
• Experience deploying or scaling ServiceNow in a global or multinational organization.
• Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.
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