Tata Consultancy Services
Must Have Technical/Functional Skills
• Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
• Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications.
• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
• Perform assessments and evaluations of existing ServiceNow implementations and offer recommendations for improvement.
• Develop and administer technical solutions on the ServiceNow platform to meet the business needs of the IT department and beyond.
• Possess 10–12 years of experience in the administration, implementation, and configuration of ServiceNow across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
• Have experience in ITIL process definition, integration solutions, and architecture-level configurations.
• Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
• Implement automation solutions using Flow Designer, Orchestration, and ServiceNow tools to streamline business processes.
• Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.
Roles & Responsibilities
• Design & Implementation, Customization and Maintenance of ITSM HRSD, SPO Modules & Scoped Applications
• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
• Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• 10 to 12 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (HRSD, SPO), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), ITIL
Salary Range-$100,000-$140,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Richmond, VA
Job Function
TECHNOLOGY
Role
Technical Architect
Job Id
416320
Desired Skills
IT IS_SM_Service Improvement
Salary Range
$100,000-$140,000 a year
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