Stellar Consulting Solutions, LLC
ABOUT THE ROLE
We are looking for a Senior Engagement Manager with strong ServiceNow core platform and IRM/Risk expertise to lead enterprise-scale engagements.
You will own delivery end-to-end, manage onsite/offshore teams, and serve as the trusted advisor to client stakeholders across technical and business functions.
KEY RESPONSIBILITIES
• Own full delivery lifecycle — requirements, solution design, implementation, upgrades, and hypercare.
• Serve as the primary client point of contact; manage expectations and relationships across all stakeholder levels.
• Lead delivery teams (onsite and offshore) and coordinate across cross-functional workstreams.
• Manage SOWs, budgets, resource planning, and program-level financials.
• Drive platform governance including upgrades, patching, health scans, and compliance standards.
• Conduct regular service reviews and report on SLAs, milestones, risks, and delivery health.
Experience
• 12+ years in IT services with 8+ years in ServiceNow engagement or program management.
• Background in managed services or professional services with onshore-offshore delivery experience.
• Hands-on financial management — budgets, P&L, SOW/contracting, and cost optimization.
ServiceNow Platform
• Strong foundation in core ServiceNow modules — ITSM, CMDB, and Service Catalog.
• Meaningful exposure to IRM/GRC — Risk Management, Policy & Compliance, and/or Audit Management.
• Familiarity with platform architecture, CSDM, integrations, and upgrade/patching cycles.
• Able to engage credibly with technical architects on configuration, workflows, and best practices.
Certifications (Optional but good to have)
• ServiceNow CSA; CIS-ITSM or CIS-IRM is a strong asset
• ITIL v3/v4 Foundation or above
• Scrum Master certification (CSM or equivalent)
To apply for this job please visit www.linkedin.com.