ServiceNow HRSD- Product Analyst

“All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment”.

Job Title: ServiceNow HRSD- Product Analyst

Location: San Jose, CA (Hybrid role- Minimum 2 days onsite per week)

Duration: 5+ Months contract role

Pay rate: $75-77.46/hr. On W2

Duties: ServiceNow HR Service Delivery & HRSD Product Analyst

Job Description:

As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Client, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.

Certifications:
• ServiceNow System Admin certification (must)
• HRSD Implementation certification (preferred)
• Hands-on experience in HRSD configurations (must)

Functional:
• 4+ years Product/Business Analysis.
• 2+ in ServiceNow HRSD
• Strong HRSD architecture knowledge and hands-on experience
• Ability to write precise requirements, epics, stories, and acceptance criteria
• Experience using Jira

What Youll Do:
• Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co-author PRDs, epics, and user stories with acceptance criteria.
• Design per-COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double-routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source-of-truth, error handling, observability.
• Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
• Support reporting and dashboard creation and maintenance.
• Support UAT and hypercare.
• Operate in CI/CD: update set/source control hygiene
• Maintain RAID/logs
• Business stakeholder management and communications for RTB and project requirements
• Rationalizing business requirements and translating them into technical requirements

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.