ServiceNow Developer/Administrator

Job Description And Duties

Under the direction of the Information Technology Manager I the Information Technology Specialist I (ITS1) is responsible for solution development, process automation, maintenance, and support of the DIR enterprise wide ServiceNow cloud-based platform including IT Service Management, IT Asset Management, Business Operations Management, Human Resources Service Delivery, Public Sector Digital Services and other ServiceNow applications that support the internal operations of the department.

The ITS1 serves as part of a team of senior developers on medium to large-scale projects. This position collaborates with subject matter experts (SMEs) and team members to utilize the ServiceNow platform to automate service management workflows, develop, test and deploy applications for new business service offerings, configure system to discover/monitor/secure physical and virtual assets across DIR’s enterprise infrastructure and perform regular platform patching and upgrades necessary to maintain a secure and supportable system.

This posting may be used to fill future vacancies in accordance with 2 CCR

• 249.3

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1750

You will find additional information about the job in the Duty Statement .

Working Conditions

This job is located at:

2180 Harvard St #160

Sacramento, CA 95815

The incumbent will work in a temperature-controlled office environment with an assigned cubicle. Access to the department suite will require a special badge. DIR is currently in a hybrid telework schedule and Incumbent will be required to work on site two days (or based department policies) a week.

The incumbent must conduct themselves in a professional manner at all times and should establish good working relationships with others and ready to learning new technologies.

DIR does not participate in E-Verify.

The incumbent must complete assigned tasks on time.

Special Requirements

Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font single spaced and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

• Describe your experience working with the ServiceNow platform as a developer and/or administrator. Provide specific examples that demonstrate both the breadth and depth of your experience. Include ServiceNow applications you have worked on (e.g., ITSM, HRSD, ITOM, ITAM, PSDS) and your level of involvement .
• Describe a ServiceNow implementation or support scenario where you had to collaborate with other developers, administrators, or stakeholders to resolve a technical issue or deliver a solution. What was your role, and how did you ensure effective collaboration?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/12/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Cert Mailing Address Sacramento

Attn: Human Resources/Certs Unit

1416 9th Street, 13th Floor

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

Cert Drop Off Address Sacramento

Human Resources/Certs Unit

1416 9th Street, 13th Floor

Sacramento , CA 95814

08:00 AM – 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications – Please see Special requirements section of the posting for instructions on the Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.