ServiceNow CMDB

Greetings from TCS!!!

Role: ServiceNow CMDB

Experience Required: 6 to 12 years

Location:- Delhi, Hyderabad

Job Description:

CMDB Architecture & Ownership:

• Own the end-to-end CMDB architecture within ServiceNow

• Design and maintain CI class models, relationships, and lifecycle standards

• Define and enforce CMDB governance, policies, and best practices

• Act as the L3 escalation point for complex CMDB issues

Discovery, Service Mapping & Integrations:

• Architect and optimize ServiceNow Discovery and Service Mapping

• Design identification and reconciliation rules across multiple data sources

• Lead integrations with cloud platforms (AWS, Azure, GCP), on-prem tools, and third-party systems

• Troubleshoot advanced discovery failures, pattern issues, and credential problems

Data Quality, Compliance & Governance:

• Drive CMDB data accuracy, completeness, and consistency

• Define and monitor CMDB health KPIs and dashboards

• Lead CMDB audits, compliance checks, and remediation initiatives

• Implement normalization, deduplication, and CI lifecycle automation