ServiceNow Administrator

Competitive Base Salary – Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

Location: 3325 Street Road, Bensalem, PA 19020

********Great benefits, paid time off, and more! Become a part of the team today!******

JOB SUMMARY: The ServiceNow Administrator will report to the VP of IT Operations and will work closely with all Information Systems department staff. This role is responsible for the day-to-day administration, configuration and maintenance of the ServiceNow platform. This role ensures the system operates efficiently, supports the business process, and meets the defined organizational needs.

RESPONSIBILITIES:

• Administer and maintain the ServiceNow platforms (Development, UAT & Production), including working with ServiceNow to perform upgrades and patches.

• Configure/Update core modules such as:

• Incident Management

• Change Management

• Problem Management

• Service Catalog

• Manage users, roles, groups, and permissions

• Create and maintain :

• Workflows/Flow Designer automations

• Forms, fields and UI policies

• Business rules and client scripts

• Monitor system performance and troubleshoot issues

• Manage update sets and migrations between instances

• Manage data integrity (imports, exports, cleanup)

• Configure/Update notifications, SLA & reporting dashboards

• Support integrations with other systems, i.e., SCCM, SolarWinds, SPLUNK.
Document configurations and maintain governance standards

Required Skills & Qualifications

• 3-5 years’ experience administering ServiceNow

• Strong understanding of ITSM processes (ITIL framework preferred)

• Knowledge of:

• JavaScript (for scripting with ServiceNow)

• Flow Designer/Workflow Editor

• CMDB (Configuration Management Database)

• LDAP/SSO (SAML, ADFS)

• Strong problem-solving and troubleshooting skills

• Ability to work with stakeholders and gather requirements

• Ability to work under pressure

• Ability to work varying hours in necessary, including evenings.

• ServiceNow Certified System Administrator (CSA)
Experience with additional modules (ITAM & ITOM)

Day to day

• Handling user access requests and issues

• Configuration of new forms or fields for business needs

• Troubleshooting incidents related to ServiceNow

• Enhancing workflows & automations

• Support audits & compliance requirements

• Core hours are Monday – Friday 8:00am – 4:00PM

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