ServiceNow Administrator (1128645)

Location: Eddington, PA

Salary: $60,000.00 USD Annually – $95,000.00 USD Annually

Description: Our client is currently seeking a ServiceNow Administrator. USC only. No 3rd parties or Corp to Corp.

Responsibilities

• Administer and maintain the ServiceNow platforms (Development, UAT & Production), including working with ServiceNow to perform upgrades and patches.
• Configure/Update core modules such as:
•
• Incident Management
• Change Management
• Problem Management
• Service Catalog
• Manage users, roles, groups, and permissions
• Create and maintain :
•
• Workflows/Flow Designer automations
• Forms, fields and UI policies
• Business rules and client scripts
• Monitor system performance and troubleshoot issues
• Manage update sets and migrations between instances
• Manage data integrity (imports, exports, cleanup)
• Configure/Update notifications, SLA & reporting dashboards
• Support integrations with other systems, i.e., SCCM, SolarWinds, SPLUNK.
• Document configurations and maintain governance standards

Required Skills & Qualifications

• 3-5 years’ experience administering ServiceNow
• Strong understanding of ITSM processes (ITIL framework preferred)
• Knowledge of:
•
• JavaScript (for scripting with ServiceNow)
• Flow Designer/Workflow Editor
• CMDB (Configuration Management Database)
• LDAP/SSO (SAML, ADFS)
• Strong problem-solving and troubleshooting skills
• Ability to work with stakeholders and gather requirements
• Ability to work under pressure
• Ability to work varying hours in necessary, including evenings.
• ServiceNow Certified System Administrator (CSA)
• Experience with additional modules (ITAM & ITOM)

Day to day

• Handling user access requests and issues
• Configuration of new forms or fields for business needs
• Troubleshooting incidents related to ServiceNow
• Enhancing workflows & automations
• Support audits & compliance requirements
• Core hours are Monday – Friday 8:00am – 4:00PM

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Contact: emeltzer@judge.com

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