ServiceNow Platform Engineer

Responsibilities

• Participate in the architecture and design of new and existing systems.

• Develop and maintain system and software documentation, including system requirements, design documents, and user manuals.

• Monitor and troubleshoot system and software environments, identifying and resolving technical issues as required.

• Integrate systems using programming, automation scripts, APIs, and runbooks.

• Develop automation scripts using Bash, Python, and PowerShell for reporting and task automation.

• Design, develop, and maintain ServiceNow platform components, including custom applications, workflows, integrations, automation, and dashboards.

• Design Service Level Indicators (SLIs) and implement high‐quality telemetry (metrics, logs, traces) to support accurate SLO calculations.

• Build dashboards, alerts, and automated reporting to track SLA/SLO compliance and error budgets.

• Administer Microsoft Entra identity services and maintain secure access controls and directory configuration.

• Configure and optimize Microsoft Intune Conditional Access policies to enforce secure access to enterprise resources.

• Develop and enforce compliance policies to ensure secure, standards-aligned system operation.

• Navigate and utilize the ServiceNow ITSM tool for incident, request, change, and project management.

• Maintain knowledge of cloud service models (SaaS, IaaS, PaaS).

• Participate in Agile/Scrum development processes.

• Maintain knowledge of the software development lifecycle, including testing, release management, and deployment processes.

Minimum of 5 Years of Experience

• Systems engineering.

• Scripting in Bash, Python, and PowerShell.

• Windows native API work, API integrations, runbooks, and automated system integration.

• Working with commercial, open‐source, and cloud solutions (SaaS, IaaS, PaaS).

• Microsoft Entra administration.

• Managing enterprise compliance policies.

• ServiceNow development: custom apps, workflows, integrations, automation, and scripting (JavaScript, Glide, API development).

Optional Experience

• Design and manage Microsoft Entra Purview Data Loss Prevention (DLP) and Role-Based Access Control (RBAC) policies.

• Zscaler cloud security platforms (ZIA/ZPA).

• SolarWinds, Dynatrace, or similar monitoring platforms.

Other Requirements

• 4+ years contributing to system architecture and design (patterns, reliability, scalability).

• 4+ years monitoring and troubleshooting systems and software environments.

• Experience with Microsoft Intune configuration policies.

Qualifications

• Eligible for Public Trust suitability.

• Bachelor’s degree in Computer Science or a related field.

• ITIL v3/v4 certification preferred.

• Excellent communication skills.