Junior ServiceNow Analyst

IT Valley (London) Limited is seeking a skilled and proactive Junior ServiceNow Analyst with hands-on expertise in Microsoft Dynamics CRM to manage, maintain, and optimise our IT infrastructure and CRM systems. The ideal candidate will ensure smooth operations, resolve technical issues, and implement solutions that enhance business efficiency.

Key Responsibilities

· Configure, customise, and maintain ServiceNow HRSD, ITSM, and ITOM modules to support business processes and ensure visibility, availability, and performance.

· Manage and maintain servers, networks, and IT infrastructure for optimal performance and security.

· Monitor, troubleshoot, and resolve ServiceNow platform issues, implementing upgrades, patches, and integrations as needed.

· Provide technical support and user training to drive effective platform adoption.

· Maintain data integrity and security through regular reviews, audits, and compliance checks.

· Implement and enhance cybersecurity measures, including vulnerability assessments and incident response.

· Maintain clear documentation and collaborate with teams for incident response and change management.

· Support troubleshooting activities and help resolve ServiceNow-related incidents and requests.

· Participate in testing, upgrades, and platform enhancement initiatives.

· Assist in developing technical documentation and user guides under supervision.

· Contribute to team meetings and cross-functional projects aimed at process improvement.

Skills / Qualifications / Experience Required

· Proven experience as a ServiceNow Analyst with hands-on expertise in ServiceNow HRSD, ITSM, and ITOM.

· Strong background in ServiceNow administration, configuration, customisation, and integrations.

· Solid knowledge of Windows Server, Active Directory, networking, and scripting (PowerShell, SQL, ServiceNow scripting).

· Good understanding of cybersecurity principles (e.g., ISO 27001, NIST) and practical experience in monitoring and patch management.

· Excellent problem-solving, analytical, and communication skills.

· Ability to work independently and collaboratively in a dynamic environment.

· Familiarity with cloud platforms (e.g., Azure) is desirable.

Pay: £25,000.00-£30,000.00 per year

Work Location: In person