Website InfoStride
Job Title: CMDB Architect (ServiceNow)
Location: Chicago, IL (Onsite – Relocation Available)
Job Type: Full-Time
Client: Confidential
Work Authorization: USC, GC, GC EAD Only
Interview Process: Video Interviews
Job Summary
We are seeking an experienced CMDB Architect with strong expertise in ServiceNow CMDB and ITSM frameworks. The ideal candidate will be responsible for defining the CMDB strategy, designing data models, establishing governance, and ensuring data quality and integrity across the organization. This role requires close collaboration with cross-functional IT teams to align CMDB with enterprise service management processes.
️ Key Responsibilities
Define and implement the CMDB strategy, governance model, and data management framework
Design and maintain CMDB data models, including CI classes, relationships, and hierarchy aligned with ITIL best practices
Establish naming conventions, CI standards, and attribute definitions
Map relationships between applications, infrastructure, and business services
Lead CMDB population through discovery tools, integrations, and reconciliation processes
Ensure alignment with Incident, Change, Problem, Asset, and Service Management processes
Monitor and maintain CMDB health, including data quality, completeness, and compliance
Identify and remediate data inconsistencies, discovery issues, and missing CI relationships
Generate reports and dashboards for CMDB performance and compliance metrics
Collaborate with ITSM, ITOM, and Asset Management teams for continuous improvement
Provide training, guidance, and best practices to stakeholders
Ensure data security, integrity, and system performance
Required Skills & Qualifications
5–10 years of overall IT experience with 3+ years in CMDB / ServiceNow CMDB
Strong hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping
Deep understanding of ITIL / ITSM processes
Experience with CSDM (Common Service Data Model)
Expertise in CI lifecycle management and relationship mapping
Experience in CMDB governance, data modeling, and architecture design
Strong analytical and problem-solving skills
Ability to work with cross-functional teams and stakeholders
⭐ Preferred Qualifications
ServiceNow certifications (CSA, CIS-CMDB, or equivalent)
ITIL Certification
Experience in large-scale CMDB implementation or transformation projects
Knowledge of integration tools and automation
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