Senior ServiceNow Admin

Lead ServiceNow Administrator

Jersey City, NJ (Hybrid)

Full Time

Position Summary:

We need a seasoned expert capable of performing a technical audit of the current state, stabilizing the environment, and serving as the primary technical lead while we assemble a new support structure. You will be responsible for maintaining the platform’s health, managing upgrades, and executing strategic decommission plans as we transition processes to a new instance.

Key Responsibilities

1. Platform Stability & Administration
• Work closely with the platform owner and lead developer as the new team is formed.
• Perform a comprehensive health check and discovery of the existing environment to understand custom configurations left by the previous team.
• Manage day-to-day administration, including user management, group management, and security ACLs.
• Troubleshoot and resolve complex incidents related to core platform functionality and integrations.

2. Modules & Capabilities Management
• Support and maintain the current deployment, specifically focused on ITSM, CMDB, IRM (GRC), and HRSD.
• Diagnose issues within the CMDB to ensure data integrity and reconciliation rules are functioning correctly.
• Manage existing API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools, ensuring connectivity and data flow remain uninterrupted.

Required Qualifications
• 5+ years of hands-on ServiceNow Administration and Development experience.
• ServiceNow Certified System Administrator (CSA) is mandatory; CAD or CIS certifications are preferred.
• Independence: Proven ability to work autonomously with minimal supervision. You must be comfortable navigating a complex environment without a safety net.
• Forensic Troubleshooting: Ability to read existing code (JavaScript, GlideRecord) and Business Rules to understand “how things work ” without having the original developer present.
• Integration Skills: Experience troubleshooting and managing Integration Hub, REST APIs, and Mid Servers.
• IRM/GRC Experience (Preferred): Hands-on experience managing Policy, Compliance, or Risk Management modules.
• HRSD Experience (Preferred): Familiarity with HR Case Management, Employee Service Center, and HR criteria.
• Migration Experience: Previous experience assisting with instance migrations, data archival, or system sunsetting/decommissioning.