PRACYVA
Role: ServiceNow platform Administrator / Developer
Job Description
• Duration: 3 Months
• SC Cleared/SC eligible candidates only
• Duration : 3 Months
• 2-3 days a week to Warwick
• Mandatory Skills: ServiceNow – SaaS .
Role Description:
• A ServiceNow Platform Administrator is responsible for maintaining, configuring, and optimising the ServiceNow platform to ensure smooth operations and alignment with organisational needs.
• This role involves technical expertise, process improvement, and collaboration with cross-functional teams.
Preferred Requirements:
• ServiceNow System Administrator Certification
• ServiceNow Implementation Specialist Certification
• Experience working with ServiceNow domains
• SC cleared or eligibility to get it.
Primary Responsibilities include:
• Monitor platform health and performance; apply patches and upgrades.
• Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
• Ensure compliance with organisational standards and security policies.
• Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
• Develop workflows, forms, and scripts to automate processes.
• Manage notifications, UI pages, and dashboards
• Create and manage user roles, groups, and ACLs.
• Maintain CMDB health and data integrity.
• Implement ITIL best practices for service management.
• Analyse current processes and propose automation opportunities.
• Support agile development and iterative enhancements.
• Maintain technical documentation and knowledge base.
• Provide training and guidance to end-users and stakeholders.
• Strong knowledge of ServiceNow Core and Platform modules.
• Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.
• Experience with Agile/SCRUM project management methodologies
• Experience with workflow design, integrations, and performance tuning.
• Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
• At least 4 to 5 years of hands-on ServiceNow administration and development experience.
• Exposure to incident/problem/change management and service catalog development.
• Background in troubleshooting and optimising workflows and scripts
• Gather requirements, design, develop, and maintain application integration with any third-party applications
• Provides external client-facing consulting services within a technology-focused practice
• Design, develop, and maintain custom code for all ServiceNow modules
• Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
• Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications
• Strong process management & project management skills.