Website Cyma Systems Inc
Lead ServiceNow Developer/Administrator
• Location: Onsite- Tallahassee, FL
• Long term
Required Qualifications:
• A minimum of five years of business process analysis and systems analysis is required.
• Proficiency in process mapping/modeling with tools such as Visio is required.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, required.
• Experience working with Microsoft DevOps is highly desired.
• Knowledge of Rules 60GG-1 60GG-5, Florida Administrative Code, is desired.
• Knowledge of data migration is required.
• Knowledge of change and release management is desired.
• Knowledge of testing and quality assurance tools and techniques is desired.
• Preference will be given to candidates with agile project experience and use of Azure DevOps to manage user requirements and backlogs.
Required Skills:
• IT Product Development & Lifecycle Management
• Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
• Cross-Functional Leadership
• Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
• ServiceNow Platform Expertise
• Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
• CMDB & Discovery Tool Oversight
• Experience managing CMDB structure, data quality, and governance.
• Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
• Stakeholder Communication & Collaboration
• Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
• Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.
Preferred Qualifications:
• Enterprise Architecture Alignment
• Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
• Software Quality & Testing
• Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
• Process Improvement & Continuous Delivery
• Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
• Government or Large-Scale Project Exposure
• Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
• Customer-Facing or Training Support
• Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes.
Education and Certifications:
• Bachelor s Degree in one of the following, or equivalent work experience
• Computer Science
• Information Systems / MIS
• Business Administration (IT focus)
• Information Technology
• Required Certification
• ServiceNow System Administrator Certification
• Preferred Certifications (optional)
• Certified Implementation Specialist (CIS) ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum certification