EITAcies, Inc.
Work location: Las Vegas, NV, 89152
Onsite work. Only Locals to Nevada State.
Roles/Responsibilities:
• Implement CMDB Health Dashboards
• Implement CMDB 360
• Map Services and Applications ~ 600
• Develop and maintain ServiceNow modules including ITSM, ITOM, PPM, CMDB, and Service Catalog, as it relates to CMDB
• Collaborate with stakeholders to gather requirements and recommend platform configurations
• Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet organizational needs
• Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM
• Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB
• Support integration efforts with third-party applications and data sources (API’s)
• Deliver detailed documentation, testing protocols, and training materials for platform updates
• Coordinate with external vendors or consultants as needed for specialized deployment.
Milestone Deliverables (sole responsibility of this posion):
• Create an assessment of needs for existing CMDB and identifying priorities: Due in 2 weeks
• Create a plan and timeline to address identified needs from assessment: Due it 3 weeks
• Implement CMDB Health Dashboards: Due in 4 weeks
• Implement CMDB 360: Due in 6 weeks
• Provide ongoing training and support to CI Analysts and department leaders Daily
• Other ServiceNow deliverables will be discussed as me permits
Daily/Weekly expectations:
• Plan and Lead CMDB meetings daily/weekly
• Timelines and deliverables will be met as indicated in project plan and meline
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday’s project meeting
Mandatory Skill:
• Current Local Candidate. Not negotiable.
• 100% onsite for 8 weeks; then hybrid schedule, 1 day in office per week (defined by supervisor).
• Schedule: M-Th, 7a-5:30p. Not negotiable.
• 10+ years of ServiceNow development experience
• 10+ years of CMDB Service and Application mapping
• 10+ years with ServiceNow CMDB development and administration
• 5+ Expert Knowledge of ITIL, CMDB relationships, and PPM workflows
• 5+ years in systems analysis, design, and programming.
• 5+ years integrating and managing multiple third-party data sources for CMDB (API’S)
• 5+ Expertise with ServiceNow scripting and tools (JavaScript, Glide, Flow Designer)
• 3 years experience as a Project Lead for ServiceNow implementation and Administration