Service Now ADMIN

Website Tata Consultancy Services

Must Have Technical/Functional Skills
• Resource should have strong knowledge on ServiceNow Administration mainly on the SPM (Strategic Portfolio Management), ServiceNow Agile Module. Should possess knowledge on ServiceNow integration with Cloud Jira , Jira Align (Migration)
• Should have moderate knowledge on Jira and Jira Align Integration
• Manage different project stakeholders expectations and work requests, resolve on priority
• Work with Onsite / Offshore model to manage and prioritize the work
• Administration, onboarding and customization of Jira projects, Confluence Space
• Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
• Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
• Restructuring ARTs and Teams in Jira Align
• Migration of Jira projects and Confluence spaces from once instance to another.
• Migration of Jira Align work items from one connector to another
• Helping users understand the best practices of using Jira and Confluence
• Manage and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
• Work on POCs for new implementations and integrations

Roles & Responsibilities
• Resource should have strong knowledge on ServiceNow Administration mainly on the SPM (Strategic Portfolio Management), ServiceNow Agile Module. Should possess knowledge on ServiceNow integration with Cloud Jira , Jira Align (Migration)
• Should have moderate knowledge on Jira and Jira Align Integration
• Manage different project stakeholders expectations and work requests, resolve on priority
• Work with Onsite / Offshore model to manage and prioritize the work
• Administration, onboarding and customization of Jira projects, Confluence Space
• Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
• Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
• Restructuring ARTs and Teams in Jira Align
• Migration of Jira projects and Confluence spaces from once instance to another.
• Migration of Jira Align work items from one connector to another
• Helping users understand the best practices of using Jira and Confluence
• Manage and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
• Work on POCs for new implementations and integrations

Salary Range: $110,000 – $120,000 a Year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.