Techno-Functional ServiceNow Developer


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Techno-Functional ServiceNow Developer

Harrisburg, PA


Tax Terms: C2C, W2 and 1099.

Work at a location that is virtual to the PTC. Occasionally, some team members will need to be able to come in person as needed.

Description Of Duties

This position is expected to function in a very independent manner; therefore, the duties are described in greater detail than other requests. This document can be used to make sure expectations are communicated and met when the resource starts.

Minimum Experience
• An equivalent combination of education and/or experience may be accepted.
• 5 years experience as a Business Analysis for supporting ServiceNow business processes.
• 5 years experience with designing business processes for ServiceNow implementation.
• At least one hands-on ServiceNow implementation project as a functional or technical lead
• At least two prior support and enhancements projects as a functional or technical lead.
• 2 years’ experience coding and configuring ServiceNow.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Proficient in ITIL practices and methodologies.

Desired Skillset
• The ideal candidate will have 8 or more years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.
• The ideal candidate will have 5 or more years of experience in delivering ServiceNow services as described within this request.
• Ability to work independently to accomplish the tasks and duties assigned.
• Demonstrated exceptional critical thinking and problem-solving skills.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.

Certifications / Education
• All Techno-functional resources must hold one or more of the following ServiceNow certifications:
• CIS-ITSM (Certified Implementation Specialist) OR
• CSA (Certified System Administrator) OR
• ServiceNow Certified Developer.
• Site to verify credentials: ;/li>
• Bachelor’s degree in business management or information systems.
• An equivalent combination of education and/or experience may be accepted.