Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Global Solutions Group, is seeking the following. Apply via Dice today!
Job Title – Team Lead
Location – Detroit Metropolitan, MI (Onsite)
Contract Long term
Roles and Responsibilities:
• Primary point of contact for technical teams.
• Maintain all Standard Operating Procedures (SOP) approved by the client.
• Maintain ServiceNow Workflows, Forms, Data.
• Conduct weekly Team Meeting.
• Conduct monthly Management meetings
• Service Level Analytics and Reporting.
• Track and Report on Customer Survey.
• Provide Standard Monthly Analytics and Reporting as available.
• Provide Escalation guidance and review.
• Identify and Assign Level 1 Scripting Updates.
• Identify and Assign Tier 0 Support Updates in ServiceNow knowledge base.
To apply for this job please visit www.linkedin.com.