Sr. ServiceNow Engineer

  • Full Time
  • Remote

Website MultiPlan

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are Multiplan and we are where bright people come to shine! This is a remote role, based in United States. Ideal candidate will be located in CST or EST time zones to collaborate effectively with offshore teams. This position is not open for C2C, C2H or visa sponsorship!

What you’ll be doing?

This key role is responsible for the design, development and maintenance of the MultiPlan ServiceNow ITSM instance, including but not limited to: core setup, service catalog, workflow administration, reporting, data imports and third-party software integration. The IT Service Management department strives to deliver top-notch customer service centered around the ServiceNow ITSM Self Service Portal. Core modules in use include Service Catalog, Incident, Problem, Knowledge, Change, Release and Configuration Management. Specifically:

JOB SUMMARY: Responsible for the design, development and maintenance of the MultiPlan ServiceNow ITSM instance, including but not limited to: core setup, service catalog, workflow administration, reporting, data imports and third-party software integration. The IT Service Management department strives to deliver top-notch customer service centered around the ServiceNow ITSM Self Service Portal. Core modules in use include Service Catalog, Incident, Problem, Knowledge, Change, Release and Configuration Management.

JOB ROLES AND RESPONSIBILITIES:

1. Provide technical leadership in specification, implementation and maintenance of ServiceNow

2. Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.

3. Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices

4. Offer expert guidance and solutions to technical issues on the ITSM platform

5. Develop, test and implement technical solutions

6. Decipher requirements, generate optimal design and build solutions to meet business needs

7. Expert level ServiceNow development skills

8. Advanced experience with ServiceNow ITSM platform modules and features

9. System integration experience using web services and other web based technologies such as REST/SOAP.

10. Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.

11. Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.

12. Excellent verbal and written communication skills.

13. Promote, recommend and implement automated processes to improve ITSM efficiency.

14. Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained

15. Well-rounded IT experience in both development and operations.

16. Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred.

What we are looking for?
• HS Diploma and 4 years related experience; Bachelor’s Degree in Computer Science strongly preferred.
• Minimum 3 years experience in ServiceNow configuration, custom scripting & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Shall develop custom ServiceNow solutions, troubleshoot platform issues, perform root cause analysis, recommend and implement corrective action.
• ITIL foundations certification
• CAS/CIS or CAD ServiceNow certification and/or training are a plus
• Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc.
• Administer ServiceNow and serve as level 2 support
• Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro’s/con’s and business justifications.
• Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
• Ability to work independently
• Have a strong desire and clear understanding for high customer satisfaction
• Strong analytical and problem-solving skills
• Experience with third party plug-ins that offer cost effective business solutions
• Good analytical, process management, organizational, presentation, interpersonal, leadership, project management and technical skills
• Ability to use software, hardware, and peripherals related to job responsibilities including MS Office
• Ability to train others in ServiceNow processes and tools
• This position requires occasional work outside of normal business hours

Nice to Have:
• Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM).
• ServiceNow ITOM module experience/knowledge.
• ServiceNow Development Certification.
• CAS/CIS or CAD ServiceNow certification and/or training.

COMPENSATION

The salary range for this position is [$125K to $140K]. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:
• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.