Website ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a senior member of ServiceNow’s Corporate Strategy team, you will shape India’s strategic ambition, GTM strategy, and business development initiatives. You’ll partner with senior global, regional, and local executives (including APJ President, India GVP) to define and execute high-impact growth strategies, strategic partnerships, customer engagements, and annual planning. This role drives India’s growth strategy, builds inorganic opportunities through partnerships and M&A, and refines GTM approaches for India’s rapidly evolving market.

Work scope will range from market assessments to long-term strategic programs covering adjacent markets, new verticals, strategic priorities, customer research, competitive analysis, partnership development, and business optimization. You’ll work with cross-functional global teams across business units and functions, support business development (partner identification, negotiation, planning), and assist leadership with executive content and business cadence.

You’ll tackle complex problems, gain exposure to C-level decision-making, and build relationships with senior stakeholders across ServiceNow. We seek an effective influencer with deep Enterprise Tech/SaaS knowledge who demonstrates rapid impact. You must excel in strategic analysis, problem-solving, executive communication, business development, and consensus building while thriving in ambiguity and high-growth environments.

What you get to do in this role:
• Lead strategic projects for ServiceNow India; structure problems, develop hypotheses, conduct data-driven analysis, and deliver actionable recommendations
• Build strategic and business cases with cross-functional teams outlining opportunities, rationale, and operational plans including product, GTM, and business models
• Conduct TAM analysis, investment assessments, topline impact modeling, and ROI evaluation for strategic decisions
• Define and communicate India growth strategy aligned with annual planning; monitor competitive landscape, digital transformation trends, and partner ecosystem dynamics
• Build inorganic growth strategies including partnerships, M&A evaluation, and ecosystem investments, design customized business plans with strategic customers and partners
• Lead GTM refinement including vertical expansion (Public Sector, BFSI, Healthcare, Telecom), segment optimization (Enterprise, Commercial, Mid-market), and partner-led revenue strategies
• Support AOP development and quarterly reviews; translate strategic priorities into executable plans with clear KPIs and accountability
• Develop executive presentations for Board meetings, analyst conferences, and internal stakeholders
• Identify performance improvement opportunities to unlock productivity and accelerate execution

Qualifications

To be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Minimum 7+ years with 5 years at a top-tier consulting firm (McKinsey, BCG, Bain, etc.)
• Strong enterprise technology/SaaS experience; GTM operating experience in Enterprise Software in India preferred
• Proven track record with inorganic growth strategies: partnerships, M&A, ecosystem development in India market
• Experience leading large strategic initiatives from problem framing through execution; strong multitasking ability
• Excellent communicator; conveys complex ideas clearly in writing and verbally to global and local stakeholders
• Strong relationship builder; influences and collaborates effectively with senior executives across geographies
• Builds and leads virtual teams; strong people development and influencing skills
• Independent thinker and team player with strong analytical and financial modeling skills
• Self-starter who thrives in fast-paced, collaborative, high-growth environments.

Education:
• MBA from a top-tier program
• Bachelor’s degree with strong academic performance; Computer Science, Engineering, or related discipline preferred

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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