Sr. Architect, ServiceNow Presales Architect

Sr. Architect – Automation Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Sr. Architect, Service Now Presales Architect In this role your primary responsibility will be to support the Sales team and participate in onsite GTM activities during the sales cycle demonstrating the various modules of the Service Now platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in Service Now selecting the most appropriate modules from the Now platform for each use case building and demonstrating of custom presentations holding workshops and running short proof of concept programs. Responsibilities: – Demonstrate expertise in core Service Now modules such as ITSM ITOM CRM S2 P HRSD MCO FSO etc – Demonstrate Experience with presenting Service Now solutions to clients in a value-led approach. – Case study would be provided for round 2. – Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis. – Assess the customer’s strategic needs uncover business requirements determine the gaps between business requirements and product functionality and build relationships with clients onsite. – Gather the appropriate information to generate proposals with the right service components pricing and assumptions. – Evaluate Service Now products and solutions that might improve or enhance services provided while aligning and working closely with onshore Service Now leadership. – Understand business and technical problems addressed by the proposed solutions including key regulations business drivers evolving business needs security etc. – Produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using Service Now. – Hands-on experience creating demos and ability to demonstrate Service Now products and technologies effectively to audiences of varied technical knowledge. – Provide technical leadership during client workshops discovery sessions and stakeholder presentations. – Collaborate with enterprise architecture teams to ensure compliance with business policies and standards. Qualifications Bachelors – Computer Engineering, Bachelors – Computer Science, Bachelors – Information Technology, Masters – Software Engineering Certifications AWS Certified Solutions Architect – Associate – UdemyUdemy, Google Cloud Certified Associate Cloud Engineer – GoogleGoogle, HashiCorp Certified Terraform Associate – UdemyUdemy, Microsoft Certified: Azure Administrator (AZ-104) – MicrosoftMicrosoft, Pega Certified Senior System Architect – Pearson VUEPearson VUE Required Skills Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Robotic Process Automation, Storytelling Language English Language Proficiency – Advanced – C1 Additional Job Location – Job Type Regular Master Skill List – Automation Remote Type – Hybrid Work Shift – Flex Time (United States of America) The approximate annual base compensation range for this position is: 100,000 to 125,000 USD Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training. We’re an advanced technology services and solutions company that delivers lasting value for leading companies globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. With our AI-first mindset, hands-on innovation, and impact that actually matters, you’ll build the skills and future you want—on your terms. Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam.