Sr. Analyst, Finance Analytics & Insights

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position reports to: Manager, Finance Analytics & Insights

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The role: As a member of the Finance Analytics and Insights team, this role will focus on building out advanced analytics and reporting in support of Finance initiatives. The preferred candidate will have experience working with core Finance datasets, designing & developing analytical tools and operational dashboards, and applying creative problem-solving and attention to detail to extract actionable insights. They will work closely with leaders and process owners within Finance to enable data-driven decision-making and operational excellence.

What you get to do in this role:
• Requirements understanding: Collaborate with cross-functional teams, including data architects, Finance and Revenue Accounting professionals, and IT, to understand business requirements and align analytics solutions with Accounting objectives.
• Dashboard Development, data analysis & Visualization: Design, develop and maintain functional and operational self-service dashboards and reports to support regular and ad-hoc financial reporting and analysis requirements across Finance functions leveraging data visualization and analysis tools such as PowerBI, Alteryx and Business Objects. Partner with data architects and data modelers in IT to design the backend data model.
• Drive adoption: Support greater adoption of advanced analytics and automation to enable current and future processes to scale with business growth
• Process improvement and workflow automation: Collaborate with cross-functional teams to build and implement workflow automation solutions.
• Data analysis: Perform data analysis as needed using dashboard/report solutions to help Business Users to extract insights
• Experience with UX/UI process in Dashboard design is a plus; using design-led thinking, information design, and selection of appropriate visualizations.


To be successful in this role you have:
• Bachelor’s degree in Finance, Accounting, Economics, Computer Science, Data Analytics or related field from a four-year university.
• 4+ years of experience in Finance, preferably in a SaaS or PaaS company or business unit
• Strong experience developing reports and dashboards with these tools – Microsoft Power BI, Tableau, SAP BOBJ, AlteryxSelf-motivated and highly organized with the ability to develop creative solutions and balance multiple requests
• Experience with AI/ML tools such as Python, Azure ML is a plus
• Experience with data modeling and knowledge of Cloud datawarehouses such as Snowflake is required
• Ability to communicate effectively and collaborate with others
• Comfortable and flexible working in a fast-paced environment


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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