SPM ServiceNow

Role : SPM ServiceNow Consultant

Location : Glasgow, UK (Hybrid 3 days a week)

Duration: 6 -12 months contract
• Job Description:

Job Specific Responsibilities:

Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested.

Gain knowledge of our overall ServiceNow implementation to understand and identify cross platform impacts of changes or enhancements being requested.

Design, develop, and implement SPM solutions including workflows, catalog items, workspaces, and integrations to meet complex business requirements

Configure and customize the ServiceNow platform using javascript and ServiceNow APIs to extend capabilities and enhance user experience

Design and implement workflows to support business needs and increase automation

Develop and configure integrations between ServiceNow and other enterprise systems using integration spokes or custom APIs

Work within the Agile methodology to develop, build and test alongside other developers to ensure the best product is delivered to requestors in a timely manner

Work with implementation partners, or internal project teams to Implement new modules as business needs evolve

Assist with regular ServiceNow version upgrades to ensure we remain compliant and supported by the vendor

Key Skills, Requirements and Competencies:

Bachelor’s degree in Information Technology or a relevant technical field

Servicenow Certified Application Developer

At least 3+ years experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform

Strong understanding of ITIL principles and practices

Proficiency in JavaScript and ServiceNow API web services

Proven experience with integrating ServiceNow with other applications

Excellent analytical and problem solving skills

Effective communication and interpersonal skills