Software Engineer

Pinpoint Talent

Role Overview:

Our client is looking to engage an enthusiastic ServiceNow Developer to join a multi-disciplinary delivery team supporting a systems modernisation program. You will support and actively contribute to the development and administration of the ServiceNow platform. This role includes the design and implementation of both custom and out-of-the-box solutions on the ServiceNow platform to meet business needs.

Key Accountabilities:
• Develop ServiceNow solutions including scripting, configuration, integrations, and customisations.
• Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions.
• Maintain and enhance existing ServiceNow applications and modules.
• Provide advanced technical support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis.
• Ensure system stability and performance by performing regular maintenance and upgrades.
• Work in accordance with agile principles and practices including participation in agile ceremonies.
• Document all technical designs, specifications, and knowledge transfer materials.
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Train and mentor junior developers.
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.

• Certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), and ServiceNow Certified Application Developer (CAD).
• Exposure to Microsoft Azure Dev Ops.
• Agile working methodologies
• Pipeline management
• Service integrations
• Repository management and branching
• Flexible skillset and a willingness to learn new and emerging technologies with an enterprise focus.
• Experience in managing or participating in ServiceNow implementation projects

Other Requirements:
• Must be an Australian Citizen
• Policitcal neutrality
• Full Australian Drivers Licence