SN HAM Developer

  • Full Time
  • Remote

CAI

Overview

The ServiceNow Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. A Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.

Education-Certificates

· Required: ServiceNow Certified System Administrator

Experience

· Strong ITIL methodology competency

· Hardware Asset Management (HAM) experience

· ServiceNow HAM experience

· ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience

· ITAM experience

· Must have great communication skills

· Ability to work remotely and largely unsupervised

· Experience producing and delivering written requirements and creating and maintaining technical documentation

· Experience producing and executing test scripts and test plans

· Ability to work on multiple priorities and/or projects simultaneously

· Effective verbal and written communication skills

· Strong attention to detail

· Problem solving ability

· Strong team player with ability to build positive and collaborative relationships within the organization

· Willingness to develop professionally and eager to learn

· Advanced skill in configuring and supporting ServiceNow

Responsibilities

· Perform basic user and group administration

· Execute test plans and test cases within ServiceNow

· Partner with the team to resolve UAT findings

· Service Catalog Experience- including building Service Catalog items

· Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization’s use of the system

· Understand and adhere to all security and operational policies

· Provide support, administration, and maintenance of ServiceNow platform and associated applications.

· Perform all aspects of platform administration, design, development, and implementation of software solutions

· Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps

· Maintain existing and develop additions to the service catalog and related workflows

· Implement software solutions using ServiceNow tools and best practices

· Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis

· Assist in building workflows and writing automated scripts

· Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

· Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

· Work directly with end users to resolve support issues within ServiceNow.

· Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.

· Possesses working knowledge of integrations with external applications and process automation

· Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.

· Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.

· Load, manipulate and maintain data between ServiceNow and other systems.

Roles

· Quality Assurance Tester

· System Administrator

· Implementation Specialist

Career Progression

· Technical Consultant II