ServiceNow

Website Tata Consultancy Services

Greetings from TCS !!!

Job Title: ServiceNow

Location: Pan India

Experience Range:7 -11Years

Job Details

Must-Have
• Experience as a Senior Technical Lead / Architect.
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience on ITSM migraton / consolidations
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge/guidance to team.
• Design technical solutions based on customer requirements and convert to functional requirements.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.
• Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
• Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

Good-to-Have
• Evaluate the tool stability and performance and provide recommendations
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
• Review, and do proactive analyze and resolve application issues as needed.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
• TOGAF or any equivalent certification preferred