ServiceNow System Administrator/Architect

Job Title: ServiceNow System Administrator/Architect

Duration: CTH

Location: Woodbridge, NJ

Job Description:

ServiceNow System Administrator with proven hands-on experience to assist in reviewing and ta ctically improving our existing ServiceNow (SNOW) instance.

This is a configuration and implementation-focused role, not a strategic advisory position.

The ideal candidate is detail-oriented, self-sufficient, and comfortable working within a mature SNOW environment to enhance existing functionality.

Key Responsibilities:

Formal training or certification on software engineering concepts and 10+ years applied experience of expert-level ServiceNow architecture experience or completion of architecture coursework

Certification across multiple modules of ServiceNow including IRM, ITSM, and CSM

Expertise in one or more programming language(s)

Advanced knowledge of software architecture, application development, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines

You will perform production support including incident resolution and troubleshooting.

you will Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested Provision, install, configure, operate, and maintain the ServiceNow platform

Someone with skillset to make changes to platform

Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching.

Review and improve our current production SNOW instance across core ITSM modules.

Provide hands-on configuration and administration of:

Incident Management

Service Requests

Change Management

Employee Service Center (including catalog)

Business Rule Workflows (e.g., auto-assignment to support groups)

SNOW User Provisioning.