ServiceNow System Administrator

This is 100% onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate

Education: Bachelor s Degree in one of the following, or equivalent work experience: Computer Science,

Information Systems / MIS, Business Administration (IT focus), Information Technology

Required Certification: ServiceNow System Administrator Certification

Preferred Certifications:
• Certified Implementation Specialist (CIS) ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum certification

Required Experience:
• Experience in IT Product Development & Lifecycle Management, and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
• Cross-Functional Leadership: Experience leading complex, multi-team product or technology solution delivery in high-tech or government environments.
• ServiceNow Platform Expertise: Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
• CMDB & Discovery Tool Oversight: Experience managing CMDB structure, data quality, and governance.
• Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
• Stakeholder Communication & Collaboration Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
• Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps

Preferred Experience:
• Enterprise Architecture Alignment: Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
• Software Quality & Testing: Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
• Process Improvement & Continuous Delivery: Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
• Government or Large-Scale Project Exposure: Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
• Customer-Facing or Training Support: Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes

Responsibilities:

Product Development and Lifecycle Management
• Oversee ServiceNow product development from planning through implementation and post deployment support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and readiness for release.

Cross-Functional Leadership
• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and manage team members to achieve project and product delivery objectives.

Application Governance & Oversight
• Define, implement, and monitor application governance policies for ServiceNow modules and integrations.
• Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement.
• Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards.
• Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies.

ServiceNow Platform Management
• Provide oversight for platform configuration, enhancement, and integration activities.
• Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems.
• Support prototyping, solution testing, and technical evaluations prior to production releases.

CMDB & Discovery Tool Oversight
• Manage or coordinate CMDB structure, data quality, and governance processes.
• Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
• Ensure accurate and reliable data collection for IT assets and configuration items.

Agile and Iterative Delivery
• Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles.
• Coordinate development priorities with stakeholders and adjust delivery plans as needed.

Governance, Compliance, and Standards
• Ensure compliance with government IT governance requirements, including Florida IT rules
• (60GG-1 through 5, F.A.C.).
• Align product development activities with enterprise architecture, accessibility, and security standards.

Stakeholder Communication and Collaboration
• Communicate technical and functional information clearly to business owners, leadership, and technical teams.
• Present product functionality, performance metrics, delivery progress, and risk mitigation plans.
• Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes.

Continuous Improvement and Quality Assurance
• Recommend and implement process improvements to enhance product delivery and platform performance.
• Collect and integrate feedback from users to support continuous improvement initiatives.
• Monitor quality of deliverables and ensure adherence to project standards and organizational best practices.

Documentation and Reporting
• Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes.
• Produce regular reports on project status, product readiness, and risk mitigation efforts.
• Document lessons learned and provide recommendations for future platform enhancements.

Customer-Facing and Training Support (Preferred)
• Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities.
• Serve as a liaison to ensure users understand platform functionality and adopt new features effectively.

Other Duties
• Follow all Department, ISP, and team-defined standards and procedures.
• Perform other related duties as required.

No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.